• Job Description

  Req#: REQ_347997

  About: Macy’s is proudly America’s Department Store. There’s a reason we’ve been around for 160 years. Customers come to us for fashion, value and celebration. Macy’s is also known for giving back to our communities. The magic of Macy’s ultimately comes alive in our stores, and our store colleagues are the ones making it happen. They provide outstanding customer service, create a memorable shopping experience, and drive sales results. A store position at Macy’s (seasonal, part-time, or full-time) is the perfect way to explore the world of retail. Some of Macy’s top executives started their careers as part-time retail sales associates. Our store positions are ideal for forming relationships, building teams, and developing leadership skills to grow your career at Macy’s. Macy’s stores are ideal for building capability in creating partnerships, building teams, and developing the leaders of tomorrow. Macy’s is the “Academy” for retail careers. Store colleague position (whether it’s a seasonal job, part-time retail job, or a full-time career) is the perfect way to launch a career in the world of retail. Many of Macy’s top executives started their careers in part-time retail sales roles, or as recent college graduates into our development programs in the various functions at Macy’s.

  Job Overview: The Floor Recovery Colleague is responsible for assisting the Sales Team in the customer service process by completing all functions related to support including the upkeep of merchandise within the store and maintaining the stockroom. The colleague is also responsible for fulfillment and performing other duties as necessary.

  Essential Functions: Be proficient in POS and MPOS systems including Search and Send, My Client and More@ Macy’s tablet app. Proactive in assisting customers who are using devices to shop and compare, whether Macy’s devices or their own. Assist customers in all aspects of total store and have the ability to satisfy the needs of our digital and physical customers by making appropriate partnerships when necessary. Assist in replenishment of merchandise onto the sales floor from the fitting rooms and stockroom. Participate in stockroom maintenance, organization, and housekeeping. Retrieve additional merchandise for customers as requested. Process damages, transfers, and return to vendor merchandise. Assist the Support Team in the movement of fixtures and merchandise for new product, season changes, and clearance sets, inventory and markdown process Responsible for customer carryout and special deliveries. Maintain department recovery standards; including fitting room go backs to standard, if applicable. Daily hanger collection and sorting. Assist in trash collection and disposal. Adhere to Asset Protection and inventory control and compliance procedures. Follows shortage programs and procedures. Dependable attendance and punctuality.

  Qualifications and Competencies: No Education or Experience Required

  Strong interpersonal skills with proven ability to communicate and share information with diverse groups of customers and peers. Resourceful and able to adapt quickly to changing priorities Resourceful self-starter, works well independently as well as part of a team, and able to adapt quickly to changing priorities Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays Physical Requirements: Position requires prolonged periods of standing/walking around store or department May involve reaching, crouching, kneeling, stooping, color vision and climbing ladders Frequent use of computers and other technology necessary to perform job duties, including handheld electronic equipment. Frequently lift/move up to 50lbs

  STORES00

• About the company

  Macy’s, Inc. is one of the nation’s premier omni-channel fashion retailers. The company comprises three retail brands, Macy’s, Bloomingdale’s and Bluemercury. Macy’s, Inc. is headquartered in New York, New York.

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