Best Buy

Retail Services Experience Supervisor

New

PayCompetitive
LocationTinley Park/Illinois
Employment typeFull-Time

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  • Job Description

      Req#: 994383BR

      Job Description

      As the Retail Services Experience Supervisor, you’ll be responsible for the operations and customer experience related to Geek Squad services for computer and cellphone repair and car electronics installations at the Best Buy store. In partnership with your General Manager and Services Experience Manager, you’ll identify opportunities, implement plans and drive priorities to provide best-in-class employee and customer experiences.

      What you’ll do

      • Optimize schedules to ensure stores are staffed efficiently and employees are prepared to deliver great customer experiences
      • Provide work direction, ongoing training, career development and performance management to your employees
      • Manage and achieve key metrics and results, including customer satisfaction, turn time, productivity and revenue, and identify opportunities to improve performance
      • Perform in-store leadership duties as needed, including opening, closing, cash management and manager-on-duty tasks
      Basic qualifications
      • 1 year of experience as a supervisor or manager in business, military or related fields
      • 1 year of experience in services, customer service or related field
      Preferred qualifications
      • 1 year of retail experience
      • Previous profit and loss (P&L) ownership, including forecasting for expense/labor management
      • Experience driving key business performance indicators, such as revenue and operating income
      • Experience analyzing business results
      • Inventory control, technology repair and/or distribution experience
      What’s in it for you

      We’re committed to helping our people thrive at work and at home. We offer generous benefits that address your total well-being and provide support as you need it, especially key moments in your life.

      Our benefits include:
      • Competitive pay
      • Generous employee discount
      • Financial savings and retirement resources
      • Support for your physical and mental well-being
      About us

      As part of the Best Buy team, you’ll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life — in our stores, online and in customers’ homes.

      Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. We’re committed to being a great place to work, where you can unlock unique career possibilities. Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future. Tomorrow works here.™

      Best Buy is an equal opportunity employer.

      Req #

      994383BR

      Brand

      Best Buy

      Job Category

      Retail Group

      Job Level

      Supervisor

      Minimum Pay

      24.03

      Maximum Pay

      37.19

      Store Number or Department

      001066 Tinley Park IL Store

      Address Line 1

      7330 191st St

      City

      Tinley Park

      State

      Illinois

      Search Categories

      Geek Squad, Retail

      Zip

      60487-9361

      Benefits

      Best Buy offers a range of benefits to support your overall well-being, as outlined in the Benefits Guide. Eligibility may vary.

  • About the company

      Best Buy Co., Inc.

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