• Job Description

  Req#: 25004
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  Job Summary
  The Retail Store Manager role requires meeting and exceeding client field expectations with overall store responsibility for store effectiveness and customer satisfaction. In order to do their jobs effectively, the Retail Store Manager must have excellent customer service skills, ability to identify, hire, train and manage talent and the ability to lead and develop others. Retail Store Manager’s must have strong performance management and coaching skills allowing ongoing development of their retail Sales Reps. This position will be responsible for managing both full and part-time Mobile Advisors.
  
  The starting salary for this role is at least $68,000/annual (minimum) plus a monthly bonus. We believe in a life/work balance! This role leads a team for 40 hours a week (in-store) which provides the ability to spend the remainder of the week doing the things YOU love best!

  Essential Functions
  

  • Manages all aspects of in-store execution within assigned store, including but not limited to: staffing of retail locations, retail shift scheduling and hours completion, active customer engagement, sales, merchandising, and inventory management.
  • Establishes and maintains critical relationships with field leadership.
  • Ensures and promotes strong relationships with the in-store team and field leadership to ensure communication continuity and adoption of all directives.
  • Manages and delivers required sales productivity and guest experience through rep performance management and engagement via 1 on 1 coaching.
  • Ensures employee satisfaction through progressive employee engagement.
  • Interviews and hires high quality full and part time Sales Reps.
  • Manages attrition through key performance indicators.
  • Manages performance in store to achieve all sales and customer service objectives.

  Supervisory Or Management Responsibility/Decision Making Level

  • Works collaboratively with field sales leadership to achieve all company objectives.
  • Participates in regular field leadership meetings.
  • Provides regular reports to field leadership.
  • Participates in and completes all required sales training personally and ensures all employees in store are fully trained at all times.
  • Provides feedback on current store performance, derives plan of action for future progress, and ensures execution to that plan.
  • Responsible for all hiring, training, and performance management of employees within store (minimum 6-7 employees).
  • Makes all store level hiring and termination decisions in collaboration with HR.
  • Directly coaches and trains sales representatives within store.

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  Minimum Education and/or Experience

  • High School Diploma required.
  • 3-5 years training, sales, account management or related experience and 2+ years of retail management experience required.

  Requisite Abilities and/or Skills

  • Specialty Retail management experience required.
  • Proven record as a leader and store manager.
  • Excellent communication skills both verbal and written.
  • High level of business acumen.
  • Proven ability to train and develop subordinates.
  • Flexibility to work weekends and travel when required.
  • Proven self-starter.
  • Ability to incent and drive Sales Representatives to perform and deliver client expectations.
  • Must be proficient in all MS Office suite of products; Word, Excel, PowerPoint.

  Additional Job Requirements

  • Physical ability to perform tasks that may require prolonged bending, stooping, reaching, twisting, lifting, pushing, pulling, walking, standing and moving items.
  • Requires the ability to move around the store, assist customers and maneuver merchandise when necessary.

  
  Pre-employment background check and drug screen is required.

• About the company

  Consumer Cellular is an American postpaid mobile virtual network operator founded by John Marick and Greg Pryor in October 1995. The company offers cellphones, no-contract cellphone plans, and accessories with a focus on users age 50-plus. Including its corporate headquarters in Portland and a support center in Redmond, Oregon.

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