• Job Description

  Req#: 32712472602

  GENERAL PURPOSE:
  As a Retail Store Operations Manager, you will oversee all aspects of store operations, ensuring that the company's standards and best practices are consistently upheld. You will lead a dedicated team to achieve desired sales and profit results while fostering a friendly and inviting shopping atmosphere.

  ESSENTIAL FUNCTIONS:

  • General Operating Requirements:
    Maximize productivity by implementing company best practices and analyzing store reports to assess performance.
  • Organizational Development:
    Recruit, hire, train, and develop your team, focusing on reducing staff turnover through effective training and motivation strategies.
  • Expense Control:
    Manage expenditures within budget, including payroll hours and scheduling to align with business trends.
  • Maintaining a Safe & Secure Environment:
    Ensure compliance with all safety policies and train staff on emergency procedures.
  • Customer Service:
    Foster a culture of respect and professionalism, consistently delivering high-quality customer service.
  • Personal and Store Brand:
    Model and reinforce a professional appearance and maintain high standards of store cleanliness and organization.
  • Merchandise Processing and In-Store Marketing:
    Ensure merchandise is processed efficiently and presented according to company guidelines.
  • Loss Prevention:
    Train staff on loss prevention practices and lead the annual inventory process.

  COMPETENCIES:

  • Manages Work Processes
  • Business Acumen
  • Plans, Aligns & Prioritizes
  • Builds Talent
  • Collaborates
  • Leading by Example
  • Communicates Effectively
  • Ensures Accountability & Execution

  QUALIFICATIONS AND SPECIAL SKILLS REQUIRED:
  Five or more years of retail management experience, strong customer service skills, ability to lead and develop staff, fluency in English, and the capability to work evenings and weekends.

  PHYSICAL REQUIREMENTS/ADA:
  Ability to perform various physical tasks common in retail settings, including standing for extended periods, lifting, and using store equipment.

  SUPERVISORY RESPONSIBILITIES:
  Directly supervise Assistant Managers, Area Supervisors, and Retail Associates.

  DISCLAIMER:
  This job description is a summary of primary duties and responsibilities and may change at management's discretion. Ross is committed to equal employment opportunities and believes in attracting, hiring, and developing a strong, diverse workforce.

  COMPENSATION AND BENEFITS:
  The base salary range for this role is $68,640 - $90,534, depending on experience and qualifications.

• About the company

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