• Job Description

  Req#: REGLD010619

  Use your skills to transform your local community. Goodwill Industries of Northwest North Carolina offers numerous career opportunities with competitive pay, excellent benefits, and the reward of knowing your hard work is helping others.

  WHY WORK FOR GOODWILL?

  Goodwill Industries of Northwest North Carolina, Inc. (Goodwill) is a 501(c)(3) nonprofit organization headquartered in Winston-Salem, NC. We employ more than 1,100 team members who are dedicated to our mission of providing employment and training services that help people find jobs and reach financial stability. With 51 retail stores, 20 career centers, and dozens of attended donation centers across a 31-county territory, Goodwill is a complex enterprise offering a wide range of career opportunities.

  At Goodwill, the work we do makes a difference in the lives of the individuals we serve and, in turn, in the community in which we live. Our business operations provide stability to our organization that is not always enjoyed by nonprofit organizations solely funded by outside sources. Our employees enjoy excellent benefits and a unique work environment that is professional, fast paced, and fulfilling.

  Our organization’s values shape our culture and guide our interactions with program participants, customers, and each other. Our shared commitment to Living the Mission; Promoting Teamwork; Driving Improvement; Taking Responsibility for Actions and Behaviors; and Respecting and Appreciating Others is what makes us successful and inspires all that we do.

  Want to learn more about Goodwill? Click on the links at the top of this page or go to: www.goodwillnwnc.org.

  Essential Job Duties:

  • Conducts site visits across various retail stores (approximately eight) within a designated district.
  • Reviews store operations to ensure that store management establishes appropriate expectations in each location and implements follow-up procedures and accountability measures that align with company standards and guidelines.
  • Responsible for developing and maintaining a safe workplace for employees and customers.
  • Reviews and analyzes store operations to ensure stores are running efficiently and effectively which includes merchandising, cleanliness, safety practices and training of store managers and assistant store managers.
  • Handles escalated customer service issues from store managers and day-to-day operations within assigned district as needed.
  • Engages in budget preparation for retail stores, focusing on ensuring adherence to financial sales objectives and staying within allocated budgets, encompassing profit and loss management.
  • Strategically prioritizes time allocation toward addressing significant financial opportunities within the region, with proficiency in identifying root causes of issues and implementing effective solutions.
  • Manages the end-to-end process encompassing selection, hiring, training, onboarding, progressive discipline, and coaching of all retail store managers.
  • Upholds accountability for fostering the growth and professional development of proficient store managers, guiding their progression to higher-level positions within the organization.
  • This responsibility extends to establishing and implementing a structured development framework for leads and assistant store managers within their respective regions.
  • Contributes to spearheading company-wide inclusion initiatives and special projects.
  • Represents the interests of retail stores in broader organizational meetings, advocating for their needs and priorities.
  • Responsible for establishing transparent guidelines regarding company policies, encompassing aspects such as attire, punctuality, productivity, customer satisfaction, hygiene standards, safety protocols, loss prevention, and comprehensive training for store managers.
  • Additionally, responsible for ensuring adherence to these guidelines.
  • Ensures timely resolution of all inquiries and assistance requests from leaders and support staff, consistently responding within a 24 to 48-hour timeframe.

  Education Requirements: Bachelor's degree highly preferred.

  Qualifications:

  • Demonstrates advanced proficiency in utilizing the Microsoft Office Suite.
  • Possesses adept multitasking abilities along with the capacity to provide clear directives and swiftly resolve issues, particularly within demanding environments.
  • Experienced in conducting managerial training sessions, showcasing exceptional oral and written communication, effective time management, and customer service skills.
  • Demonstrates a keen understanding of business operations and the capacity to make strategic decisions in real-time.
  • Must possess strong interpersonal, coaching and development, and leadership skills.
  • Must be adaptable to changing circumstances, be adept at managing concurrent tasks, and the possess the ability to provide effective solutions during critical situations.
  • Comprehensive cross-training in all aspects of retail associate responsibilities is mandatory.
  • Possession and maintenance of a valid driver’s license is required.
  • Must be able to travel within territory up to 50-75%.

  BENEFITS

  Goodwill believes strongly in supporting our team members and offers excellent benefits, professional development, and opportunities for internal career growth. We are continuously looking for opportunities to expand our benefits program to accommodate the needs of our team members. While this list is not all-inclusive, some of the many benefits we offer to all employees are:

  • Paid Time Off (PTO)
  • Money Purchase Pension Plan
  • 403(b) Retirement Savings Plan
  • Employee Assistance Program
  • Free Telehealth
  • Employee Referral Program
  • Quarterly Incentive Programs (for all retail positions)
  • Corporate Discount Programs

  In addition, we offer the following benefits for our full-time team members working 30 or more hours per week:

  • Medical Insurance
  • Prescription Coverage
  • Dental and Vision Coverage
  • Flex Spending Accounts (Medical and Dependent Care)
  • Short & Long-Term Disability
  • Life Insurance
  • Tuition Reimbursement

  Eoe m/f/vets/disability

• About the company

  Goodwill is many things. We are a donor-driven agency. We are a retailer. We are a contract services operation and a major recycler of textiles. But most importantly, we are a leader in workforce development services. Through classes, training, and wor...

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