• Job Description

  Req#: R000057013

  Every great story has a new beginning, and yours starts here.

  Welcome to Warner Bros. Discovery… the stuff dreams are made of.

  Who We Are…

  When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what’s next…

  From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.

  Our studios are considered one of the foremost motion picture and television production and post-production facilities in the world. They inform, engage, and transport audiences to new worlds. The key to that lies with our Studio Operations group, which includes areas like soundstage/backlot set rentals, events, design, culinary, construction, landscaping and much more. Whether it’s hosting an unforgettable studio tour, creating an optimal workspace, or equipping talent to tell the best stories, these teams lay the foundation for the memorable experiences we provide.

  Your New Role
  
  It takes fantastic people to operate our stores but it’s our Team Leaders who keep them operating at their peak every day. Our Team Leaders both lead and motivate their teams to drive best in class customer service and efficiency and are on the ground everyday making a difference.

  You will take full responsibility for the shop floor when running your shift. The job is fast-paced and can be challenging but you will see the rewards from putting in the hard work. We have a team of over 140 across 3 retail spaces, where you will have the opportunity to showcase your abilities and be a part of one of the most exciting and fastest growing retail spaces in the UK.

  
  Your Role Accountabilities

  • Lead and motivate your team to drive positive behaviours
  • Ensure excellent customer service is being provided at all times
  • Delegate tasks and solve problems with confidence
  • Ensure stores are fully stocked and prioritise the higher selling lines
  • Prioritise tills and create a minimal till queue mentality
  • Confidently manage individuals in a positive and constructive way
    

  Qualifications & Experience

  • Management experience in a fast-paced retail environment
  • The ability to effectively delegate tasks and motivate large teams
  • Proactively seeks out opportunities to increase sales
  • Customer-centric mindset with the ability to keep calm under pressure
  • Exceptional communication skills to provide timely feedback and help develop team members

  Working Pattern

  • Flexibility to work 40 hours a week on a shift pattern, varying from Monday to Sunday 7am to midnight, sometimes 1am on event nights.

  What’s in it for you?

  • £14.00 per hour
  • 28 days holiday (pro-rata)
  • GymPass or free access to our on-site gym
  • Exclusive access to our Screeners App, with our exciting Warner Bros. and HBO content
  • Staff discounts on Studio Tour tickets, retail, food and beverage
  • Access to Friends and Family events
  • Free on-site staff car parking
  • Complimentary staff shuttle bus between Watford Junction and our Studio Tour
  • On-site staff Studio Café
  • Option to join our pension and private healthcare schemes

  How We Get Things Done…

  This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at www.wbd.com/guiding-principles/ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.

  The Legal Bits…

  Warner Bros. Discovery embraces the opportunity to build a workforce that reflects the diversity of our society and the world around us. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law.

  If you’re a qualified candidate and you require adjustments or accommodations to search for a job opening or apply for a position, please contact us at recruitadmin@wbd.com.

• About the company

  WARNER BROS. is a global leader in all forms of entertainment and their related businesses across all current and emerging media and platforms. A WarnerMedia Company, the fully integrated, broad-based Studio is home to one of the most successful collections of brands in the world and stands at the forefront of every aspect of the entertainment industry from feature film, television and home entertainment production and worldwide distribution to DVD and Blu-ray, digital distribution, animation, comic books, video games, product and brand licensing, and broadcasting.

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