• Job Description

  Req#: 4469

  Job Description

  RETENTION ADVISOR

  LEARNER EXPERIENCE

  2 Positions Available (One Perm, One Term)

  NorQuesters are difference makers and we’re searching for people with a passion for student success and a customer service focus to find ways forward and be boldly curious and intentionally courageous in helping make a difference in the lives of our learners as they navigate their educational journey from matriculation through graduation.

  Reporting to the Team Lead, Student Retention Services, the Retention Advisor plays a pivotal role in increasing student enrolment, retention, academic success, and striving for a high student satisfaction rate. The Advisor provides guidance, information, and options to help students make informed decisions about their educational journey while keeping up to date and current on internal and external programming, processes and policies to provide consistent, accurate information, and foster a continuous relationship with the college that is standard across all NorQuest programming.

  HOW YOU’LL MAKE A DIFFERENCE

  • Provide advice, information, and assistance in person, over the phone, and electronically to current students.
  • Guide students through program planning and assist them with program exploration based on their academic success.
  • Advise new and ongoing students on course selection, consequences of adds, drops and withdrawals, and academic issues.
  • Guide students through the enrollment process through one-on-one interactions and group workshops.
  • Advise ongoing students on bridging and laddering within NorQuest, as well as laddering to other institutions, discuss both academic and ELP pre-requisites.
  • Follow-up with students to encourage course enrollment.
  • Monitor academic progress of students and analyze progress reports from instructors. Connect students with internal and external resources.
  • Interpret and explain college and program policies and procedures to students, referring to faculty as needed.
  • Participate in College recruitment events (Open House, Info Night, etc.).

  WHAT YOU BRING

  • A Bachelor’s degree in a related field.
  • 3+ years of experience in student advising/student centered role or a related career in post-secondary education.
  • Knowledge of PeopleSoft would be an asset

  WHAT MAKES YOU A DIFFERENCE MAKER?

  As a difference maker you bring:

  • Excellent communication skills – both oral and written.
  • Exceptional customer service and interpersonal skills.
  • An ability to exercise judgement within established guidelines.
  • A positive and professional attitude and the ability to work independently and as a team member.
  • Ability to remain calm in demanding situations and appropriately deal with stress resulting from situations.

  SALARY: $54,028 - $70,193 annually reflective upon what you bring AKA your education and experience. We are hiring for 1 full time permanent position and 1 full time term position with an end date of February 2025. These positions are with the Alberta Union of Provincial Employees (AUPE) which include immediate access to our great benefits programs.

  We offer flexible work options. We strive for balance between a flexible work environment, connectedness to the campus community, and ensuring NorQuesters are set up to succeed in their roles and responsibilities.

  Our Commitment to Equity, Diversity, and Inclusion :

  We're on a journey to become an inclusive, anti-racist, and decolonized organization. NorQuesters are trailblazers – we are curious, creative, and innovative - our lived experiences are honoured, creating accessibility and a sense of belonging for everyone.

  NorQuest 2030 We Are Who We Include shares our strength and difference comes from who is included, and along with our students we are learning and growing to listen deeply and say what we feel.

  NorQuest College is committed to being an employer of choice for First Nations, Métis, and Inuit people by recognizing, respecting, and supporting Indigenous people's self-determination through the institution’s work in decolonization, reconciliation, and Indigenization.

  ACCESSIBILITY: At NorQuest, we are who we include. We strive to provide access and accommodation throughout the recruitment, application, and selection process. We want to create opportunities for you to confidently be your authentic self. If you would like an accommodation at any stage of the process, please reach out to human.resources@norquest.ca.

  APPLY TO BECOME A NORQUESTER: If this opportunity delights you and your expertise will shine in this role, we invite you to apply for this position online by uploading your resume and cover letter combined as one document.

  PSST: Only candidates shortlisted for an interview will be contacted and we’ll make sure to do this within 28 days of the closing date.

  COMPETITION NUMBER: 2024-4469

  CLOSING DATE: April 1, 2024 at 11:59 PM MST

• About the company

  NorQuest College is a publicly funded community college in Edmonton, Alberta, Canada.

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