• Job Description

  Req#: R-137254

  Retention Associate

  Salary £28,500

  Aviva are recruiting for a Retention Associate to be a part of our Healthcare Sales Operations Team within Aviva.

  Do you have excellent customer service skills and the ability to build up rapport easily with corporate customers, both over the phone and via email? Do you have prior experience, or an interest in, working within the Private Medical Insurance (PMI) space? If yes, then this role is for you!

  A bit about the job:

  As the Retention Associate, you will be tasked with building and maintaining relationships with our Brokers, aligned to our PMI consumer product line. You will use your customer service skills to own and manage queries from our broker community via a central mailbox, as well as over the phone, also live chat facilities. This will involve taking ownership of complex queries, as well as completing transactional demands. Full training will be provided so that you become an expert in this area, offering advice and answering questions from Brokers about PMI products daily.

  Skills and experience we’re looking for:

  • Excellent communication skills for both verbal and written communication.

  • Private Medical insurance experience or a background within Health markets is desirable.

  • Good decision-making skills and ability to take ownership.

  • Proven evidence of being a team player and working collaboratively.

  • Experience of building rapport with customers and has excellent stakeholder management experience.

  What you’ll get for this role:

  Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.

  • Salary £28,500 (depending on location, skills, experience, and qualifications)

  • Bonus opportunity - 8% of annual salary Actual amount depends on your performance and Aviva’s.

  • Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.

  • 29 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days

  • Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts

  • Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme

  • Brilliantly supportive policies including parental and carer’s leave

  • Flexible benefits to suit you, including sustainability options such as cycle to work

  • Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others

  • We take your wellbeing seriously with lots of support and tools

  Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be.

  Aviva is for everyone:

  We’re inclusive and welcome everyone – we want applications from people with diverse backgrounds and experiences.

  Excited but not sure you tick every box? Research tells us that women, particularly, feel this way. So, regardless of gender, why not apply. And if you’re in a job share just apply as a pair.

  We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working –spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.

  To find out more about working at Aviva take a look here

  We interview every disabled applicant who meets the minimum criteria for the job. Once you’ve applied, please send us an email stating that you have a disclosed disability, and we’ll interview you.

  We’d love it if you could submit your application online. If you require an alternative method of applying, please give Lacey Lane Mckoy a call on 07385425912 or send an email to lacey.lane-mckoy@aviva.com

• About the company

  We’re here to protect our 33 million customers from life’s unexpected twists and turns – freeing them from fear of uncertainty. We are one of only a few insurance companies in the world that can provide customers with life, general and health insurance, and asset management in one place – a composite insurer. And we have a unique competitive advantage. Whether we’re protecting them from everyday risks or helping them to save for the future, we put customers at the heart of all we do – creating a bright and sustainable future for our customers, employees and our communities.

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