Employer Industry: Firearms and Self-Defense Services

Why consider this job opportunity:
- Starting hourly wage of $22.00 per hour plus incentives
- 23 Days of Personal Time Off, 8 Company Holidays, plus a paid day of Volunteer Service annually
- Personal Protection, Fitness, and Home Office Reimbursement Program ($500 Annually)
- Robust Insurance Coverage Options: Medical, Dental, Vision, HSA, FSA, Life, STD & LTD
- Complimentary USCCA Elite Membership & Store Discounts
- Recognized as a top workplace with numerous awards for company culture and growth

What to Expect (Job Responsibilities):
- Develop and implement customer retention strategies to increase loyalty and retain business
- Prevent cancellation of services by offering alternative solutions during inbound calls
- Communicate clearly, confidently, and professionally on the phone
- Deepen member relationships through needs assessments
- Ensure consistent follow-up with members as needed

What is Required (Qualifications):
- High school diploma or equivalent required
- 1+ year of retention-specific sales experience preferred
- Required to pass and maintain Producer Property and Casualty License; paid training is provided for all hires
- Excellent communication skills with the ability to quickly establish rapport with people
- Strong conflict resolution skills and ability to remain calm in stressful situations

How to Stand Out (Preferred Qualifications):
- Experience in a fast-paced customer service or sales environment
- Proven track record of meeting or exceeding retention goals
- Familiarity with firearms and self-defense concepts
- Ability to coach, mentor, and train other team members
- Demonstrates the Core Values of the employer

#Firearms #CustomerRetention #SalesJobs #RemoteWork #CareerGrowth

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