• Job Description

  Req#: 4952992

  The Iowa Public Employees’ Retirement System (IPERS) is seeking a Retirement Benefits Officer to work within the Member Services Bureau. Retirement Benefits Officers play an important role in the retirement journey. Retirement Benefits Officers assist members with pre-retirement counseling, provide retirement estimate, process retirement applications, and maintain member account information.

  What You’ll Do:

  • Consult with IPERS members via telephone, virtually, and in person.
  • Gather information to assist with pre-retirement planning.
  • Perform complex retirement benefit-related calculations both manually and using IPERS pension administration system.
  • Document member engagement in the pension administration system.
  • Provide front-line risk mitigation and fraud prevention through identity authentication process.
  • Perform troubleshooting and technical support for members using IPERS online digital portal.
  • Process retirement workflows, forms and applications.
  • Perform peer review of completed applications.

  Individuals in this position may spend a considerable amount of time on the phone.

  What We Offer:

  • Comprehensive benefits including health, dental, life, and long-term disability insurance (coverage begins the first of the month after 30 days of employment). View 2025 health and dental premiums here.
  • Generous paid time off – vacation and sick leave begin accruing on day one.
  • Nine paid holidays per year.
  • Flexible Spending Accounts for medical and dependent care.
  • Retirement benefits through IPERS Defined Benefit Plan.
  • Additional voluntary retirement savings options through the Retirement Investors Club.

  For more details, check out State of Iowa – Benefits at a Glance.

  Finalists will be subject to a background check.

  Graduation from an accredited college or university with a Bachelor's Degree;

  OR

  
  one year of full-time experience in job interviewing referral and/or placement, credit investigation, collection work or related public contact work obtaining, analyzing and/or evaluating data may be substituted for each 30 semester hours of the required education to a maximum substitution of four years;

  OR

  
  employees with current continuous experience in the state executive branch that includes the equivalent of two years of full-time work as a Retirement Benefits Technician.
  
  For additional information, please click on this link to view the job description.

• About the company

  Iowa (/ˈaɪoʊwə/) is a state in the Midwestern region of the United States, bordered by the Mississippi River to the east and the Missouri River and Big Sioux River to the west.

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