• Job Description

  Req#: REQ-136532

  Initial Posting Date:

  08/31/2023

  Application Deadline:

  09/17/2023

  Agency:

  Public Employees Retirement System

  Salary Range:

  3,398.00-5,148.00

  Position Type:

  Employee

  Position Title:

  Retirement Counselor 1

  Job Description:

  Do you thrive in a fast paced, high production environment and have customer service experience? If so, apply today!

  The Public Employees Retirement System is recruiting for two (2) Limited Duration Retirement Counselor 1 (Benefit Processor) (Hybrid) positions within the Operations Division, Calculations section.

  • These are two (2) full time, Limited duration positions for workload needs expected to last through June 30, 2025; however, the position could end at any time.
  • These positions are based at our headquarters office in Tigard, Oregon; however, the successful candidates are eligible for hybrid (part-time remote) work.
  • This recruitment will be used to establish a list of qualified applicants to fill the current vacancy and may be used to fill future vacancies as they occur.
  • These positions are represented by the Service Employees International Union (SEIU).

  We serve the people of Oregon by administering public employee benefit trusts to pay the right person, the right benefit, at the right time.

  Operations Division / Calculations (CS)

  The Operations Division is responsible for providing accurate information and timely customer service to PERS members, including comprehensive retirement plan information and assistance, issue resolution; providing accurate information and timely services to PERS employers including employer education, reporting assistance, compliance, overdue data, and contribution collection and validation; intake and processing of all benefit applications and stand-alone forms before and after retirement; initiating benefit estimates and processing purchases; determining eligibility for withdrawal; approving and denying disability applications; determining beneficiaries for pre- and post-retirement death benefits; reviewing court orders for compliance; calculating, maintaining, and ending all service retirement, disability, divorce, and death benefits for the PERS, OPSRP and IAP retirement programs
  
  Calculations Section
  The Calculations Section is responsible for calculating all purchases, estimates, service retirements, withdrawals, disability, divorce, and death benefits for Tier One, Tier Two, OPSRP and IAP programs. Retirement Counselor 1 (Benefit Processor):

  This position will perform complex and technical assignments by means of frequently researching member/employer information specific to contracts, laws, regulation, and statutes. Perform the reconciliation of employer and member accounts.

  Retirement Counselor 1

  The purpose of the Retirement Counselor 1 (Benefit Processor) is to determine retirement eligibility and benefits; provide information to members, beneficiaries, and employers on rights and benefits. The position will research member/employer information regarding contracts, laws, regulation, and statutes to determine specific retirements between tiers and job groups. The Retirement Counselor 1 (Benefit Processor) computes and processes benefit payments and employer and employee contributions. The position reconciles employer and member accounts.

  Benefits of Working for the State of Oregon & the Public Employees Retirement System

  We strive to create an environment that is supportive and encourages work-life balance.

  Additional benefits include:

  • Work/life balance, 11 paid holidays a year, and a competitive benefits package.
  • Advancement and learning opportunities that will help grow your career with the State of Oregon.
  • Remote work option.

  MINIMUM QUALIFICATIONS:

  
  Benefit Option
  One year of experience researching or reconciling accounts AND explaining rules, programs or procedures.
  

  OR

  
  One year of calculating payment amounts AND explaining rules, programs, or procedures.
  

  OR

  
  12 quarter (8 semester) college level credit hours in Accounting, Finance or Business Administration

  REQUESTED SKILLS (DESIRED ATTRIBUTES)

  • Consistently displays professionalism within a team environment by being flexible, maintaining a positive attitude and showing respect.
  • Demonstrates the technical ability to learn, utilize and navigate multiple computer systems and programs often at the same time.
  • Can manage multiple tasks and responsibilities through effective prioritization and attention to detail.
  • Utilizes analytical and problem-solving skills to evaluate information/data, identify discrepancies and determine possible solutions.
  • Maintains efficiency and organization in a high-volume production environment.
  • Communicates clearly both verbally and in writing with team members and managers regarding processes and outcomes.

  Application instructions & requirements

  Current PERS Agency Employees: Apply via your employee Workday account.

  External Applicants – Apply via the State of Oregon job opportunities webpage

  • Fill out the application or attach a resume . Your submitted experience fields or attached resume should include the dates (mm/yyyy) for each employer.
  • Attach a Cover letter- . In your cover letter, please explain how your education and experience make you a great fit for the Retirement Counselor 1 position in the Calculations Section of PERS.
  • After you submit your application, please respond to the public records request authorization and gender identity questionnaire. This screen will come after you submit and will complete the process. If you are an employee, the tasks will come to your Workday inbox.
  • If you are a veteran, you may receive preference. The task to upload your documents will come before the public records request and gender identity questionnaire tasks.

  Want to Know More? Let Me Help!

  • Your candidate profile or resume are the perfect place to display your interest in the position and highlight the skills and experience you will bring, making you the best candidate for the position; if you have an online portfolio, this is the perfect spot to include it! If requested, please be sure to attach your cover letter and resume. Applicant submissions are screened for consistency of information and communication skills at the professional level including attention to detail, spelling, grammar, etc.
  • Please visit the Oregon Job Opportunities Webpage for more helpful information regarding the application process, Workday tips and resources, job opportunities across the State, and more!
  • The salary listed is the non-PERS qualifying salary range. If the successful candidate is PERS qualifying, the salary range will reflect the additional 6.95%.
  • Please save a copy of this job announcement for your reference, as it may not be available for you to view after the job closes. If you have questions about the job announcement, or need an alternate format to apply, please contact the Recruiter.
  • Agency does not offer visa sponsorship. Within three days of hire, applicants will be required to complete I-9 documentation and confirm authorization to work in the United States. If your employment authorization and documentation is contingent on sponsorship now or in the future, you will not meet Agency employment eligibility standards.
  • Eligible veterans who meet the qualifications will be given veterans' preference. For further information, please see the following website: Veterans Resources, or call Oregon Department of Veterans' Affairs at: 1-800-692-9666 NOTE: If claiming veterans’ preference please be sure to check your Workday account for pending tasks or actions under your “My Applications” section.
  • Remote work information – Demonstrate access to a broadband internet connection that meets or exceeds the minimum acceptable requirements. Have a private workspace. Maintain good standing (i.e., no performance or attendance issues).

  Helpful Links & Resources

  How to Set Job Alerts | Workday Applicant FAQ | What You Need to Know to Get the Job

  HELPFUL LINKS AND CONTACT INFORMATION

  Learn more about PERS

  Learn more about Oregon

  For additional information you may contact the recruiter by e-mail at dawn.estby@pers.oregon.gov or by phone at 503-603-7500.

  PERS is an Equal Opportunity, Affirmative Action Employer Committed to Workforce Diversity

  
  

• About the company

  Oregon (/ˈɒrɡən/ ORR--gən) is a state in the Pacific Northwest region on the West Coast of the United States.

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