• Job Description

  Req#: 526592

  For more than a half-century, the Arizona State Retirement System (ASRS) has provided retirement, health insurance and long term disability benefits to employees of the state, counties, municipalities, universities, community colleges, school districts and other political entities. We are a top performing benefit plan administrator with a solid reputation and sustainable plan design. Our organizational culture is based on the following principles; Professionalism, Results, Improvement, Diversity and Excellence. We believe in delivering service with PRIDE. Check out our webpage, www.azasrs.gov, to learn more about the ASRS.

  RETIREMENT SPECIALIST ENTRY

  Job Location:

  Address: 3300 N. Central Avenue, Phoenix, Arizona 85012

  Posting Details:

  Compensation: $18.2692/hr. + e xcellent benefits and work/life balance

  (No nights, no weekends, paid holidays, teleworking opportunities available, and training provided)

  Consideration for promotion to Retirement Specialist may occur once the combination of performance metrics and six months in job role are met.

  Apply by Wednesday, June 5, 2024

  Job Summary:

  We are looking to hire great people who are excited about delivering world class customer service and who enjoy the rewarding experience of knowing they helped someone. We love what we do! Does this sound like an opportunity for you? If so, have your next career move be to a job you love, where you can make a difference helping people plan for their future while working for an employer who respects your work-life balance.
  
  The Retirement Specialist communicates and educates members on the benefits and options available from the ASRS. After four weeks of paid training we encourage growth and development to our team members. We enjoy a great work-life balance, no nights or weekends, and after training telework requests will be considered. Our members rely on you, our Retirement Specialists, to help them navigate through their retirement options and career with an Arizona participating employer.

  Job Duties:

  • Providing World Class Customer Service to callers whether they’re brand new members, in the middle of their career, enjoying their retirement, or not a member at all
  • Explaining information related to ASRS specific policies and procedures to our members in an inbound call center environment
  • Educating members on the impact of their retirement decisions
  • Answering and clarifying member account questions/concerns
  • Assisting members with accessing their online account information
  • Servicing member accounts
  • Explaining benefit calculations
  • Researching member inquiries
  • Providing member account support to divisions within the ASRS

  Knowledge, Skills & Abilities (KSAs):

  • Candidates with at least 6 months of customer service experience are encouraged to apply
  • Experience in interacting with the public in a service position, i.e. food service, retail, etc.
  • Analytical, computer, organizational, and multi-tasking skills
  • Ability to be trained on:
    • Complex policies and procedures that will be discussed with members
    • How to meet objectives and deadlines with accuracy
  • Effective communication over the phone
  • Experience working in a team environment and meeting team objectives
  • Ability to maintain a high level of professionalism and judgment
  • High School diploma or equivalent required

  Selective Preference(s):

  • Bilingual in English and Spanish
    
  • 12 months of customer service experience

  Pre-Employment Requirements:

  • All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).
  • Candidates selected for hire will be subject to a background investigation to include credit and criminal history.

  Benefits:

  The State of Arizona offers a comprehensive benefits package that includes:

  • Robust and affordable insurance plans (medical, dental, life, short-term and long-term disability options)
  • Tuition/Professional Certification monetary assistance
  • A top-ranked retirement program
  • 10 paid holidays per year
  • Accrued vacation and sick days
  • An incentivized commuter club and public transportation subsidy program
  • Work-life balance supported by flexible work hours, telework, and Monday thru Friday work weeks
  • The opportunity to participate in deferred compensation, credit union membership, and a wellness program
  • Rewarding work that benefits the people of Arizona
  • Public Service Loan Forgiveness eligible employer
  • Opportunity for goal-based and spot incentives
  • Free covered parking

  For a complete list of benefits provided by The State of Arizona, please visit our benefits page

  Retirement:

  • Candidates selected for hire are required to participate in the Arizona State Retirement System pension plan.

  Contact Us:

  The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting 602.677.2902. Requests should be made as early as possible to allow sufficient time to arrange the accommodation.

• About the company

  Arizona is on a mission to become the #1 state in the nation in which to live, work, play, get an education, and retire. Arizona state government plays a vital role in making this happen, and in order to maximize our potential the State of Arizona must operate in way that demonstrates a business-like approach. We are looking for enthusiastic and talented people to join the team.

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