• Job Description

  Req#: 259761

  Job Details

  Job Location: WIT2 - Valencia, CA

  Position Type: Full Time

  Salary Range: $19.00 - $26.00 Hourly

  Job Shift: Day

  Description

  Do you want to work for a company that cares for and values its employees? Do you want to be part of a company that wants to make a difference in the world? AMS Fulfillment is a B Corporation that gives back to employees and their communities. B Corp companies don’t just strive for being great, they inspire greatness – and that starts with our employees.

  The Returns Supervisor plays a crucial role in overseeing and managing the entire returns process and staffing. The Returns Supervisor communicates with Clients, Client Services and team members involved in the return process ensuring inventory accuracy, efficient returns' processing, and product quality for all the in-house clients at the Livingston facility. This position involves strategic planning and approval processes to ensure efficient workflow and productivity. The Returns Supervisor will effectively communicate job expectations to team members, monitor their performance, and provide coaching and guidance to foster professional development. Additionally, the supervisor will enforce company policies and procedures, ensuring compliance and addressing any issues through appropriate disciplinary actions when necessary. This role is essential for collaborating closely with teams across Receiving, Returns, Finance, and Quality Control to drive process improvements and uphold operational excellence.

  Essential Job Functions

  • Oversee all return inbounds from clients, implement and enhance return practices to drive significant improvements in productivity, quality by preparing and completing action plans.
  • Manage the clients’ returns process and ensure timely turnaround of customers’, retailers’ and factory returns.
  • Identify and resolve root causes for processing errors and drive permanent corrective actions to ensure accurate processing and restocking of returned goods.
  • Develop and enforce policies and procedures across the returns department to maintain operational consistency and compliance.
  • Collaborate with Client Services and Receiving Manager to coordinate the returns schedule and ensure accurate storage and tracking of the returned goods.
  • Supervise returns personnel and activities to ensure adherence to client Service Level Agreements (SLAs).
  • Assess employee performance, providing recommendations for promotions and merit increases based on evaluations.
  • Execute audits of return processes and return orders to ensure the returns team is adhering to the established guidelines/SOPs.
  • Perform additional duties assigned to support overall warehouse operations and business objectives.

  Job Specifications

  • Experience: A minimum of 2 years of supervisory experience in a warehouse environment is required.
  • Proven experience in inventory control, return processing, and/or quality management within a warehouse environment.
  • Ability to multitask and work independently with precise detail and follow-up reporting.
  • Interpersonal Skills: Demonstrated ability to build strong relationships and foster collaboration among team members.
  • Communication Skills: Exceptional verbal and written communication and collaboration skills.
  • Critical Thinking: Strong analytical and problem-solving abilities, with a proven track record of developing and implementing effective processes.
  • Team Orientation: Must be a dedicated team player, capable of teaching, coaching, and motivating others to achieve their best performance.
  • Language Proficiency: Bilingual in English and Spanish is preferred, but not mandatory.
  • Education: High school diploma or equivalent is required; higher education is preferred.

  Physical and Mental Demands: The role may require standing for extended periods, lifting heavy objects, and working in a fast-paced environment. Strong mental acuity and the ability to manage multiple tasks simultaneously are essential.

  Working Conditions: The position is primarily based in a warehouse setting, which may involve exposure to varying temperatures and noise levels. Adherence to safety protocols is essential to maintain a safe working environment.

  The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.

  According to the Americans with Disabilities Act (ADA) and the California Fair Employment and Housing Act (FEHA), employees must be able to perform the “essential job functions with or without a reasonable accommodation.”

  AMS Fulfillment will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

  Qualifications

  
  

• About the company

  AMS Fulfillment Services are here to take care of your business needs. Utilize these services for warehousing, pick and pack, and fulfillment operations.

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