The People of Southwest Airlines come together to deliver on our Purpose, which is to connect People to what’s important in their lives through friendly, reliable, and low-cost air travel. The Revenue Analyst delivers on our Pu rpose by working in the Revenue Accounting system to help ensur e financial integrity and proper recording to the general ledger . This role identifies unusual trends, troubleshoots production or process defects, and looks for opportunities to improve efficiency and recommend solutions. The Revenue Analyst is a detail-oriented thinker, who is ready to help pilot the future of Southwest Airlines.

Additional Details:

• The culture of Southwest Airlines means we embrace a flexible workplace and value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant Corporate Campus. This role is a hybrid position based out of our Corporate Campus in Dallas, TX, which requires Employees to work onsite on our Corporate Campus at least three days a week. The Department designates the specific three days of the week Employees must work on-site.

• U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available .

Southwest Airlines is an Equal Opportunity Employer. We continue to look for opportunities to reflect the communities we serve, and welcome applicants with diverse thoughts, backgrounds, and experiences.

• Analyze financial, banking, ticketing, cargo, and Customer payment data and review activity for unexpected trends or results
• Build relationship with third party vendors to ensure needed financial and operational data is sent and received timely and is complete and accurate
• Analyze moderately complex data received from multiple sources and reconcile to internal financial systems and reports
• Research unexpected trends or results to identify root cause and report findings and conclusions to Department Leadership
• Evaluate accounting and operational system issues and/or interruptions, determine root cause and conduct impact analysis, implement resolution plan, provide Sr Leaders with reporting and options for solution
• Research unexpected trends and identify the need to take action; report findings to Department Leadership
• Validate and document test cases in support of system upgrades, production defect fixes and projects impacting the Department
• Test, maintain, and monitor all computer programs and systems, take mitigating actions as required, report to Sr Leader
• Recommend and initiate opportunities to streamline work and to build checks and balances into work processes
• May perform other job duties as directed by Employee’s Leaders

• Knowledge of Company and regulatory ticketing, cargo, refund, and banking policies considered when performing analyses, responding to inquiries and when participating on projects
• Knowledge of economic and accounting principles and practices, internal controls and SOX compliance, industry trends, customer payments and refunds policies, banking, and the analysis and reporting of financial data
• Knowledge of principles and processes for providing customer and personal services, including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
• Knowledge of software systems and tools, including database tools, used in performance of day-to-day functional duties
• Skilled in asking insightful questions and listening to understand all perspectives with a solid understanding of business impacts
• Skilled in collecting, organizing, visualizing and assimilating data from multiple sources, including turning raw data into meaningful information using ad hoc reporting tools, data-oriented programming languages and visualization software
• Skilled in identifying complex problems and implications, and reviewing related information to develop and evaluate options and implement solutions
• Skilled in use of Microsoft Office products, particularly Excel spreadsheets, Word documents, and PowerPoint presentations
• Ability to effectively communicate financial, ticketing and systems information to those without a similar background and to all position levels
• Ability to develop relationships and build trust with Team Members and Customers
• Ability to effectively communicate information and ideas in a concise and compelling story-line using all forms of communication, tailoring tone, style and content to the intended audience

• Required: High School Diploma or GED

• Intermediate-level experience, fully functioning broad knowledge in:
  • Accounting, Finance, Business, Management Information Systems
  • Data collection and analysis
  • Financial and business risks and impacts
  • Airline ticketing, cargo, payment & settlements, refunds, customer funds, fraud risk
• Preferred: Experience with SAP, Excel, Quickbase , XRay , Outlook, Power Point

• N/A

• Ability to perform work duties from limited space work station/desk/office area for extended periods of time
• Ability to communicate and interact with others in the English language to meet the demands of the job
• Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job

• Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
• Must be at least 18 years of age
• Must be able to comply with Company attendance standards as described in established guidelines
• Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
• Must meet confidentiality expectations as to confidential, proprietary, and sensitive Company information
• Must have the flexibility to work extended hours, including occasional weekends, and Company holidays
• Some Travel required

Pay & Benefits
Competitive market salary from $72,800 to $80,900 per year* depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the company.

Benefits you’ll love:
• Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)
• Up to a 9.3% 401(k) Company match, dollar for dollar, of your eligible pay, per
paycheck *
• Potential for annual ProfitSharing contribution toward retirement - when Southwest profits, you profit**
• Explore more Benefits you’ll love: https://careers.southwestair.com/benefits

*Pay amount does not guarantee employment for any particular period of time.
**401(k) match contributions are subject to the plan’s vesting schedule and applicable IRS limits
***ProfitSharing contributions are subject to plan’s vesting schedule and are made at the discretion of the Company.