The Hampton Inn Kernersville is now hiring Guest Service Representatives to join our outstanding team! These are 1st and 2nd shift positions, with shifts available 7 days a week. The hourly pay is $15.00 per hour, and we are now offering the option to be paid DAILY using DailyPay!

Assist the Revenue Management Department in the collection, analysis and distribution of requested data.

PREREQUISITES

• Minimum 2 years business experience preferred. Prior hotel experience required.

ESSENTIAL JOB FUNCTIONS

• Computer skills: Basic computer knowledge required. Hilton and Marriott Revenue Management Systems, Excel, Word, PowerPoint and Outlook experience preferred.
• Participate in webinars and face-to-face meetings and presentations to properties, regional and corporate, and ownership on a regular basis.
• Must be able to see, hear, read and write.
• Must be able to speak, read & write English, ability to communicate in another language may be helpful.
• Must display professionalism, honesty and trustworthiness at all times.
• Must be punctual and have to meet required deadlines

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES

• Ability to build and maintain strong relationships with property GM & DOS; Regional Team, and Corporate Staff; Brand Representatives and Support; Key Ownership Contacts
• Knowledge of revenue management concepts, tactics and processes
• Possesses excellent analytical skills and the ability to effectively communicate recommendations based on analysis
• Possesses strong deductive and inductive reasoning, and be able to translate the results into actions
• Possesses attention to detail and follows through to conclusion
• Ability to promptly respond to multiple request and meet deadlines as required
• Have strong communication skills, both verbal and written
• Possesses organizational skills and able to prioritize tasks
• Ability to work in a multi-task environment
• Ability to make sound decisions with minimal supervision and be proactive rather and reactive
• Ability to take initiative towards learning new tools and processes

SPECIFIC RESPONSIBILITIES

• Update, process, generate and distribute daily, weekly and monthly revenue management reports
• Daily PMS reports, Group Pick-Up, Booking Pace, Shop Call Reports, Special Event Calendars
• Data entry into various systems, including Excel, assist in preparation of the forecasts reports, displacement analysis, historical trends, Demand & Special Event Calendars
• Assist in the preparation for the weekly revenue management meetings and/or data analysis
• Ensure all the Revenue Management tools and resources are current and up to date
• Review Brand communications and distribute any pertinent information to the RM Team
• Track tasks and projects due from the properties
• Light typing in Microsoft Word/Excel with little direction as far as content, including weekly Revenue Management Meeting minutes
• Assist with Special Projects as designated

WORKING CONDITIONS/SPECIAL REQUIREMENTS

• Position is corporate office based
• Time Allotments:
  • 50% Update, process, generate and distribute daily, weekly and monthly revenue management reports
  • 25% Assist Regional Directors of Revenue Management with loading rates and manipulating rate and inventory controls
  • 15% Maintain Revenue Management Files
  • 10% Provide administrative support for the Revenue Management Department
• Periodic travel may be required

POSITIONS FOR POSSIBLE FUTURE ADVANCEMENT

• Assist Regional Director of Revenue Management
• Regional Director of Revenue Management

ACKNOWLEDGEMENT
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time as needed.