• Job Description

  Req#: JR23060757

  We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

  Working Arrangement

  At Home

  Job Description

  This role is a work from home opportunity, which can be based anywhere in the US.

  A successful candidate will play a critical role in the quality of our RFP responses and the efficiency of the whole team. The Content Manager should continuously strive to increase the team’s knowledge of products and the industry in order to best produce meaningful content.

  The Content Manager will partner with subject matter experts to proactively maintain assigned libraries of content within our content management system to further streamline the production of RFPs and increase accuracy of our responses. Additionally, the Content Manager will strive to build relationships with business partners across the firm and seek opportunities to improve existing processes. The Content Manager will have responsibility to conduct ongoing quality control reviews of RFP drafts.

  Individual Accountabilities:

  • Find opportunities to work with subject matter experts to develop and incorporate new content into content libraries and archive outdated information
  • Maintain expert understanding of industry trends, competitive intelligence, and John Hancock’s products, services, and procedures
  • Write, edit, and proofread new content in accordance with JHRPS procedures, standards, and style
  • Function as database administrator for the proposal library tool Qvidian
  • Oversee development and maintenance of all JHRPS content used in preparing proposals (i.e. RFP/RFI/DDQs). Improve existing content structure as necessary.
  • Ensure that the content within Qvidian is well-organized, current, and compliant.
  • Populate Qvidian content library with approved and accurate questions and responses.
  • Perform Quality Control on RFPs. Ensure consistency across the all RFP writers.
  • Manage ongoing content reviews (quarterly, semi-annually, annually), including working with subject matter experts to update content and statistics
  • Act as peer mentor
  • Continuously seek ways to refine RFP processes and procedures and improve team efficiency
  • Function as team leader in absence of team manager: monitor RFP queue, evaluate RFPs for worthiness and complexity, and either decline or assign work, and ensure workload balance across all team members
  • From time to time, additional responsibilities and projects will be assigned.

  Job Requirement:

  • Bachelor's degree or equivalent experience
  • 4+ years of experience in a sales support or B2B marketing communications role within financial services
  • Excellent written communications skills
  • Expert with Microsoft Office proposal software (Qvidian)
  • In-depth knowledge of retirement plans (defined contribution, defined benefit, executive benefit, etc.)
  • Superior organizational, analytical, and innovative problem-solving skills
  • Extensive experience crafting convincing proposals (ideally for retirement plans

  Competencies:

  • Excellent writing ability and ability to create compelling communications that conform to the JH writing style guide
  • Strong project management skills, with the ability to manage multiple deadlines simultaneously
  • Excellent oral and written communication skills and keen attention to detail
  • Curiosity and eagerness to inspire others, investigate, learn, collaborate, and innovate, while bringing a positive, flexible attitude
  • Demonstrated ability to work well across departments/levels — including sales teams — and to apply influence and negotiation skills

  Decision Authorities:

  • Proven ability to prioritize workload in a dynamic environment

  Key Leadership Behaviors:

  • Train peers on product knowledge and RFP standard processes
  • Act as team leader in absence of RFP manager

  
  What can we offer you?

  • A competitive salary and benefits packages.
  • A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
  • A focus on growing your career path with us.
  • Flexible work policies and strong work-life balance.
  • Professional development and leadership opportunities.

  
  Our commitment to you

  • Values-first culture
    We lead with our Values every day and bring them to life together.
  • Boundless opportunity
    We create opportunities to learn and grow at every stage of your career.
  • Continuous innovation
    We invite you to help redefine the future of financial services.
  • Delivering the promise of Diversity, Equity and Inclusion
    We foster an inclusive workplace where everyone thrives.
  • Championing Corporate Citizenship
    We build a business that benefits all collaborators and has a positive social and environmental impact.

  About Manulife and John Hancock

  Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.

  Manulife is an Equal Opportunity Employer

  At Manulife /John Hancock , we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour , ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

  It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process . All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies . To request a reasonable accommodation in the application process, contact recruitment@manulife.com .

  Salary & Benefits

  The annual base salary for this role is listed below.

  Primary Location

  USA, Massachusetts - Full Time Remote

  Salary range is expected to be between

  $66,675.00 USD - $111,125.00 USD

  If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

  Manulife/John Hancock offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in the U.S. includes up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law) each year, and we offer the full range of statutory leaves of absence.

  Know Your Rights I Family & Medical Leave I Employee Polygraph Protection I Right to Work I E-Verify I Pay Transparency

  Company: John Hancock Life Insurance Company (U.S.A.)

• About the company

  Manulife Financial Corporation is a Canadian multinational insurance company and financial services provider headquartered in Toronto, Ontario, Canada.

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