• Job Description

  Req#: C9197-25-0495?language=en&page=28&sort=publicationDateDesc

  Job summary

  We have an exciting opportunity in the Specialist Medicine Planned Care Division at Queen Elizabeth Hospital. We are looking to recruit a Medical Secretary to join the team, providing full secretarial support to consultants and other members of the team.

  Previous applicants need not apply.

  Main duties of the job

  To act independently ensuring that daily tasks and ongoing workloads are prioritised and completed in agreed timeframes. The post holder will be based at Queen Elizabeth Hospital, Woolwich.

  First point of contact on behalf of the consultant and the Trust and deal effectively and courteously with all enquiries from GPs, parents/carers, other departments within the Trust and external bodies.

  To produce correspondence and reports by the use of audio transcription technology/digital transcription.To type urgent clinical letters, including those of a sometimes distressing or emotional nature from audiotape or direct dictation as agreed.To use the appropriate IT system for checking patient information and appointments.To ensure any changes/cancellation to clinics are carried out using Book Wise and all relevant parties are advised of any changes.To have an awareness of the referral to treatment (RTT) patient pathway journey in order to be able to respond to parents/carers calls and enquires as appropriate.

  About us

  Our people are our greatest asset. When we feel supported and happy at work, this positivity reaches those very people we are here for, the patients. Engaged employees perform at their best and our Equality, Diversity & Inclusion (EDI) initiatives contribute to cultivate a culture of engagement. We have four staff networks, a corporate EDI Team and a suite of programmes and events which aim to insert the 5 aspirations:

  1. Improving representation at senior levels of staff with disabilities, from black, Asian, and ethnic minorities background, identify as LGBTQ+ and women, through improved recruitment and leadership development
  2. Widening access (anchor institution) and employability
  3. Improving the experience of staff with disability
  4. Improving the EDI literacy and confidence of trust staff through training and development
  5. Making equalities mainstream

  Details

  Date posted

  20 May 2025

  Pay scheme

  Agenda for change

  Band

  Band 4

  Salary

  £26,530 to £29,114 a year per annum plus HCA

  Contract

  Permanent

  Working pattern

  Full-time

  Reference number

  197-HF6823

  Job locations

  Queen Elizabeth Woolwich

  Stadium Road

  Woolwich

  SE18 4QH

  
  

  Job description

  Job responsibilities

  To organise and support meetings on behalf of the Consultant and the Consultants team, taking and distributing minutes as required.

  To deal with all telephone calls relating to the service, ensuring patient focus is maintained and enquiries are handled in a courteous, tactful and prompt manner and respecting patient confidentiality at all times.

  To prioritise and process incoming correspondence and ensure that it is dealt with promptly by the appropriate member of staff.

  To maintain filing systems that facilitates the effective running of the department.

  Maintain up to date filing of external reports and correspondence in patient medical records.

  To use the appropriate IT system for checking patient information and appointments

  To maintain and update the diaries of the members of the clinical team as required, and to co-ordinate meetings, teaching sessions/venues as required.

  To cover for medical secretary colleagues during periods of absence and annual leave.

  To take an active role in initiatives to improve the administrative service provided to managers and clinicians, and the service received by patients and relatives.

  To organise own work schedule, adapt the schedule as required to meet commitments to others within the agreed timescales and, where this is not achievable, give notification promptly with reasons to line manager.

  Please read the job description for further information about this role.

  Job description

  Job responsibilities

  To organise and support meetings on behalf of the Consultant and the Consultants team, taking and distributing minutes as required.

  To deal with all telephone calls relating to the service, ensuring patient focus is maintained and enquiries are handled in a courteous, tactful and prompt manner and respecting patient confidentiality at all times.

  To prioritise and process incoming correspondence and ensure that it is dealt with promptly by the appropriate member of staff.

  To maintain filing systems that facilitates the effective running of the department.

  Maintain up to date filing of external reports and correspondence in patient medical records.

  To use the appropriate IT system for checking patient information and appointments

  To maintain and update the diaries of the members of the clinical team as required, and to co-ordinate meetings, teaching sessions/venues as required.

  To cover for medical secretary colleagues during periods of absence and annual leave.

  To take an active role in initiatives to improve the administrative service provided to managers and clinicians, and the service received by patients and relatives.

  To organise own work schedule, adapt the schedule as required to meet commitments to others within the agreed timescales and, where this is not achievable, give notification promptly with reasons to line manager.

  Please read the job description for further information about this role.

  Person Specification

  Qualifications and Training

  Essential

  • GCSEs or equivalent
  • RSA3 Typing/Word Processing or other recognised qualification or equivalent experience
  • AMSPAR qualification level 2/3

  Desirable

  • NVQ4 in admin
  • EDCL or similar It qualification.

  Experience

  Essential

  • Minimum of 2 years' medical secretarial and/or Personal Assistant to senior level staff
  • Computer skills Excel , Word & Power Point
  • Experience of managing competing and varied demands
  • Audio Typing

  Desirable

  • Use of Digital Dictation System

  Knowledge and Skills

  Essential

  • Clear handwriting, spelling, grammar & numeracy.
  • Ability to use initiative and work unsupervised.
  • To have a systematic and methodical approach to work with attention to detail.
  • Ability to demonstrate good interpersonal, oral and written communication skills especially when dealing with highly sensitive information and where there are barriers to understanding
  • Ability to demonstrate good organisational skills and to prioritise/manage own workload in a demanding environment.
  • Ability to meet deadlines.
  • Ability to deal tactfully and sympathetically with members of the public and professionals.
  • Sound experience working within the NHS or Medical Service Organisation.

  Personal Qualities

  Essential

  • Ability to demonstrate an understanding and respect for confidentiality
  • Ability to work closely with team members and external parties.

  Person Specification

  Qualifications and Training

  Essential

  • GCSEs or equivalent
  • RSA3 Typing/Word Processing or other recognised qualification or equivalent experience
  • AMSPAR qualification level 2/3

  Desirable

  • NVQ4 in admin
  • EDCL or similar It qualification.

  Experience

  Essential

  • Minimum of 2 years' medical secretarial and/or Personal Assistant to senior level staff
  • Computer skills Excel , Word & Power Point
  • Experience of managing competing and varied demands
  • Audio Typing

  Desirable

  • Use of Digital Dictation System

  Knowledge and Skills

  Essential

  • Clear handwriting, spelling, grammar & numeracy.
  • Ability to use initiative and work unsupervised.
  • To have a systematic and methodical approach to work with attention to detail.
  • Ability to demonstrate good interpersonal, oral and written communication skills especially when dealing with highly sensitive information and where there are barriers to understanding
  • Ability to demonstrate good organisational skills and to prioritise/manage own workload in a demanding environment.
  • Ability to meet deadlines.
  • Ability to deal tactfully and sympathetically with members of the public and professionals.
  • Sound experience working within the NHS or Medical Service Organisation.

  Personal Qualities

  Essential

  • Ability to demonstrate an understanding and respect for confidentiality
  • Ability to work closely with team members and external parties.

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer details

  Employer name

  Lewisham and Greenwich NHS Trust

  Address

  Queen Elizabeth Woolwich

  Stadium Road

  Woolwich

  SE18 4QH

  
  

  Employer's website

  https://www.lewishamandgreenwich.nhs.uk/ (Opens in a new tab)

  Employer details

  Employer name

  Lewisham and Greenwich NHS Trust

  Address

  Queen Elizabeth Woolwich

  Stadium Road

  Woolwich

  SE18 4QH

  
  

  Employer's website

  https://www.lewishamandgreenwich.nhs.uk/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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