• Job Description

  Req#: 25003564

  You Lead the Way. We’ve Got Your Back.

  With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

  At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

  Join Team Amex and let's lead the way together.

  The American Express Corporate Affairs & Communications (CA&C) team is a strategic function that works to enhance and protect the continued strength of the American Express brand through public relations, social media and content, colleague communications and corporate sustainability (CS) initiatives.

  How will you make an impact in this role?

  • Lead all department-wide Standard Operating Procedures (SOPs) and ensure they are reviewed along with the applicable Process Risk Self Assessments (PRSA) refresh. This includes operational procedures as well as any applicable Compliance/Privacy, Accessibility, etc. procedures.

  • Maintain an inventory of all SOPs and ensure all colleagues have appropriate access to them.

  • Collaborate with the CA&C Process Management team to ensure all documentation has been accurately reflected in the applicable PRSA and that appropriate controls are established and tested periodically.

  • Assist with monitoring and management of the governance approval mailbox for CA&C.

  • Serve as Business Impact Analysis (BIA) Lead and Annual Certification Owner for CA&C.

  Minimum Qualifications

  • At least 1 year of experience in Risk Management and/or Governance

  • Strong understanding of Operational Risk Management

  • Proven success at developing and driving strategies that better identify, communicate, and handle risk.

  • Strong problem-solving skills; ability to see the big picture with attention given to critical details

  • Strong relationship, teamwork, and presentation skills with ability to interact and influence leaders across all levels and teams in a matrixed organization

  • Self-confident with a strong sense of integrity and the ability and willingness to challenge and be challenged

  • Ability to communicate key risks to colleagues, business partners, and senior leaders

  • Bachelor’s degree or equivalent

  Preferred Qualifications

  • Willingness and ability to understand the underpinning of procedures and processes and resolve root causes of issues

  • Technical Writing experience

  • Demonstrated ability to successfully lead multiple priorities under pressure

  • Strong eye for business and demonstrated thought leadership

  • Proven ability to adjust quickly to shifting priorities and provide clarity in ambiguous situations

  • MBA or advanced degree

  Salary Range: $55,000.00 to $105,000.00 annually + bonus + benefits

  The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

  We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

  • Competitive base salaries

  • Bonus incentives

  • 6% Company Match on retirement savings plan

  • Free financial coaching and financial well-being support

  • Comprehensive medical, dental, vision, life insurance, and disability benefits

  • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

  • 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

  • Free and confidential counseling support through our Healthy Minds program

  • Career development and training opportunities

  For a full list of Team Amex benefits, visit our Colleague Benefits Site .

  American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

  We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

  US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the Pay Transparency Policy Statement.

  If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.

  Employment eligibility to work with American Express in the U.S. is required as the company will not pursue
  visa sponsorship for these positions.

• About the company

  At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly striving to uphold our powerful backing promise to our customers and each other every day.

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