• Job Description

  Req#: 23616309

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  About Citi

  Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients.

  Citi’s Mission and Value Proposition explains what we do and Citi Leadership Standards explain how we do it. Our mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. We strive to earn and maintain our clients’ and the public’s trust by constantly adhering to the highest ethical standards and making a positive impact on the communities we serve. Our Leadership Standards is a common set of skills and expected behaviors that illustrate how our employees should work every day to be successful and strengthens our ability to execute against our strategic priorities.

  Diversity is a key business imperative and a source of strength at Citi. We serve clients from every walk of life, every background and every origin. Our goal is to have our workforce reflect this same diversity at all levels. Citi has made it a priority to foster a culture where the best people want to work, where individuals are promoted based on merit, where we value and demand respect for others and where opportunities to develop are widely available to all.

  The recently established Global Business Risk and Control group is responsible for the development of consistent control frameworks and the subsequent effort to conform front line controls and monitoring to these new standards across the enterprise. The group partners with the business and Risk teams to develop consistent approaches and practices that ensure we have the right checks and balances in place to minimize errors and issues. This includes driving front line controls remediation, control risk execution, and monitoring effectiveness throughout the enterprise.

  Within Global Business Risk and Control, the End User Computing (EUC) Enterprise Governance group provides end-to-end management of the EUC program for Citi.

  
  
  Responsibilities:

  • The EUC Enterprise Governance Quality Assurance Analyst will be responsible for executing tests in line with enterprise-wide Quality Assurance program on adherence to EUC policy, standards, and best practices. This is a global role that will work with teams across business sectors and the second and third lines of defense (i.e., Internal Audit, Compliance, Legal, Finance, Operational Risk, Credit Risk).
  • Manage activities related to assurance and support team on testing to ensure adherence to EUC policy. Work with team members to enforce the firm’s policies with focus on EUC controls.
  • Assist in response to audit related inquiries in relation to assurance activities.
  • Conduct independent spot check reviews on targeted key risk areas. Communicate findings to team and manager. Coordinate remediation efforts with the various stakeholders.
  • Balance and execute near-medium-long-term action plans and partners with large/complex country, region, or business requiring coordination and execution across units. Action plans are typically to address regulatory requirements and commitments under Matters Requiring Attention (MRAs), Issues Management / Corrective Action Plans (iCAPs), Consent Order (CO) initiatives and Business re-engineering initiatives.
  • Collaborate with senior management in training, communications, process optimization, policy oversight, strategy, and reporting teams to identify areas of improvement and provide input to developing comprehensive training, EUC tooling development and process improvement for the EUC Program.
  • Working with EUC Owners, EUC Champions, and other stakeholders to comply with EUC Standards and the deployment and operation of an EUC Controls tool.
  • Assisting with EUC Help Desk inquiries, various EUC projects and other ad-hoc tasks as needed.
  • Create Data Quality checks and governance routines for EUC management.

  Job Skills / Qualifications

  • 2 years of business experience in audit, control, compliance, or regulatory management in financial services.
  • Ability to effectively communicate ideas, project progress, and recommendations through creative presentation materials.
  • Adept at queries, report writing and presenting findings.
  • Strong planning and coordination skills for creating brand new global cross-functional processes and activities.
  • Assertive and self-confident to challenge status quo and propose diverse ideas within existing processes and business practices.
  • Pragmatic problem-solver, forward thinker with knowledge of broader consumer financial business models and operating risks.
  • Strong relationship management skills with ability to deepen relationships and build partnerships across key support areas like Audit, Compliance, Chief Data Office, other Sectors, Control, CAO, Independent Risk, and Legal.
  • Manage and own escalations through to resolution including root cause analysis, identify fix and preventative measures.
  • Effective analytical skills and proactive approach to problem-solving with limited supervision
  • Experience in operations and technology controls and monitoring preferred.
  • Ability to manage competing priorities and aggressive deadlines while remaining focused on critical detail.
  • Proficient in Microsoft Office software (Outlook, Word, Excel, PowerPoint, Project, Visio)

  
  This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

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  Job Family Group:

  Technology

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  Job Family:

  Data Governance

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  Time Type:

  Full time

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  Primary Location:

  Irving Texas United States

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  Primary Location Salary Range:

  $73,690.00 - $102,820.00

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  Citi is an equal opportunity and affirmative action employer.

  Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

  Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi .

  View the "EEO is the Law " poster. View the EEO is the Law Supplement .

  View the EEO Policy Statement .

  View the Pay Transparency Posting

• About the company

  While we're a global bank, our mission is simple: We responsibly provide financial services that enable growth and economic progress. We strive to earn and maintain the public's trust by constantly adhering to the highest ethical standards. We ask our colleagues to ensure that their decisions pass three tests: they are in our clients' interests, create economic value, and are always systemically responsible. When we do these things well, we make a positive financial and social impact in the communities we serve and show what a global bank can do.

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