• Job Description

  Req#: 1830

  Since 1971, A New Leaf has been dedicated to its mission of “Helping Families…Changing Lives,” making a positive impact on the lives of over 24,000 people annually in the Phoenix Metropolitan area. A New Leaf is committed to empowering individuals and enriching communities through transformative services. Guided by our core values—Compassion, Passion for Results, Collaboration, Accountability, Integrity, and Conscientiousness—we strive to create meaningful, lasting impacts in the communities we serve.

  A New Leaf is committed to empowering individuals and enriching communities through transformative services. Our core values—Compassion, Passion for Results, Collaboration, Accountability, Integrity, and Conscientiousness—guide us in creating meaningful, lasting impacts in the communities we serve.

  Work Schedule: Friday, Saturday & Sunday
  Hourly Pay Rate: $14.70
  Location: Suprise, AZ

  Job Summary:

  The Bingo Worker supports Riverboat Bingo operations by providing excellent customer service, conducting sales, verifying winners, maintaining cleanliness, and ensuring accurate financial accountability. This role requires teamwork, attention to detail, and the ability to stand for long periods while handling multiple tasks in a fast-paced environment.

  Responsibilities:

  • Provide excellent customer service with a positive attitude and courteous behavior at all times.
  • Assist in the training of new workers as needed.
  • Maintain knowledge of all bingo equipment (POS systems, monitors, caller stand, Champion II).
  • Report all incidents or accidents to the Team Leader immediately.
  • Set up assigned office positions with the appropriate paper stock.
  • Ensure assigned work area is properly set up prior to opening for sales.
  • Log in to assigned POS register and conduct window sales.
  • Complete, balance, and submit all required accountability forms at the end of each shift.
  • Conduct “last call” floor sales for designated games per office procedures.
  • Turn on monitors and video machines before sessions.
  • Check caller script or consult with the lead for any special announcements.
  • Conduct floor sales and collect payments from players with valid receipts.
  • Count and turn in all floor sales money; complete the runner sheet.
  • Monitor the floor visually and auditorily for players calling “bingo.”
  • Verify winning cards and confirm with another player.
  • Announce game closures and intermission per schedule.
  • Award correct prize amounts and complete related documentation.
  • Print individual and session sales reports.
  • Ensure assigned cash drawer is accurate; provide correct change and prepare daily deposits.
  • Participate in the completion of all required bingo forms, including all necessary signatures.
  • Maintain cleanliness during and after sessions—remove trash, sanitize tables, and tidy the office area.
  • Accept in-kind donations and support five annual drives.
  • Maintain knowledge of A New Leaf programs to promote community awareness.
  • Work independently and collaboratively as part of a team.
  • Maintain effective communication and working relationships with coworkers, customers, and supervisors.
  • Perform other duties as assigned.

  Qualifications:

  Education:

  • High School Diploma or GED required.
  • Experience:
  • Prior customer service experience preferred.
  • Experience working in a fast-paced environment with cash handling responsibilities is a plus.
  • Familiarity with Arizona Department of Revenue Bingo Rules and Regulations preferred.
  • Previous experience operating point-of-sale (POS) systems is helpful.

  Compliance/Requirements:

  • Pass Criminal Background check
  • Must Be At Least 18 Years of Age

  Responsible to: Riverboat Manager

  Supervisory Responsibilities: None

  We appreciate your interest in our organization. We consider applicants for all positions without regard to race, religion, color, creed, gender, national origin, age, disability, marital or veteran status, or any other legally protected status.

  A New Leaf is an at-will employer. Any offer of employment with A New Leaf is contingent upon a successful consumer report, which includes verification of employment, education, criminal background search, and driving records.

  A New Leaf is an Equal Employment Opportunity Employer and participates in the E-Verify program.

  BENEFITS PACKAGE:

  All of our employees enjoy the following benefits: direct deposit, competitive pay, accrued sick time, Employee Assistance Program (EAP), an annual team member appreciation event, and an informal yet professional team environment.

  For full-time employees, we also provide the following as part of the total compensation plan: Dental/Vision Coverage, Accrued Sick and Vacation Time, Paid Holidays, Life Insurance, AD&D, Short-Term Disability, 401(K), Tuition Reimbursement, and a Wellness Program. This program has received a Silver Level of excellence in worksite wellness and includes Annual Biometrics, Gym Reimbursements, Wellness Initiatives, Workers Compensation improvements, and much more.

• About the company

  Welcome to A New Leaf! We are dedicated to ending homelessness, domestic violence, and other pressing community challenges.

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