• Job Description

  Req#: RMGRO006268
  • Establish overall goals and strategies for the district.
  • Supervising lending managers/underwriting staffs to keep up the loan quality and customer service.
  • Supervising/coaching loan development officer/relationship manager/marketing officer to ensure sales goals.
  • Loan approval/presentation.
  • Providing district staffs with adequate training.
  • Maintaining relations with existing customers/problem solving.
  • Participate as a member of senior management to establish overall goals and strategies for the branches in their district; communicate efforts to ensure understanding of the Bank’s strategic direction.
  • Maintain knowledge of banking-related federal, state, and local laws and statues and regulations; develop and implement processes and documentation to minimize legal exposure in branch banking.
  • Oversee the preparation of the district budget and monitor performance against the budget.
  • Assure that adequate training is provided to all employees in compliance with bank policies and procedures.
  • Supervise and coach the branch managers within the district to ensure sales goals, customer service standards, and branch goals and budgets are met.
  • Manage business development officers in meeting sales goals, ensuring all new loans and deposits meet bank policies and credit requirements.
  • Ensure teamwork within the branch network within their district.
  • Counsel employees with performance issues to ensure all employees work to their potential.
  • Handle all customer complaints timely and escalate when appropriate to the proper person.
  • Comply with the Bank’s security program, including but not limited to:
    • Review and comply with the End-User Computing Agreement
    • Acquire good knowledge on functions and usage of computer systems as related to the assigned job functions.
    • Be current and knowledgeable in industry’s trend in safeguarding the Bank against confidential data leak, identity theft, fraudulent activities, and computer security threats.
    • Reports suspicious activities to manager, Chief Risk Officer or Information Security Officer.

  Job Qualifications/Requirements

  • Required: Minimum ten years’ experience in banking and five years in a management position.
  • Required: Ability to analyze and organize financial information and perform complex financial calculations.
  • Required: Detailed knowledge of banking regulations and laws; compliance documentation, and reporting requirements.
  • Required: Present a professional image in dealing with customers, interdepartmental and external representatives.
  • Required: Excellent written and oral communication skills; ability to communicate effectively and project a professional image when giving and taking information in writing, in person, and over the phone.
  • Required: Ability to respond effectively to the most sensitive inquiries or customer complaints.
  • Required: Ability to make effective and persuasive speeches and presentations on controversial or complex topics to top management, employees, regulators, or board members.
  • Required: Excellent analytical skills including the ability to define problems, collect data, establish facts, and draw conclusions.
  • Required: Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
  • Required: Ability to demonstrate a high level of ethical behavior and follow the Code of Conduct.
  • Required: Organizational ability with strong supervisory and management skills.
  • Required: Ability to remain flexible in order to adapt to changes in the work environment.
  • Required: Ability to study and apply new information.
  • Required: Ability to take initiative and prioritize tasks; good time-management, problem prevention, and problem-solving skills. Effectively manage multiple deadlines and projects.
  • Required: Ability to work accurately with close attention to detail.
  • Required: Ability to maintain confidentiality of sensitive information.
  • Required: Ability to work with co-workers, customers, and outside agencies professionally and tactfully. Can work effectively both in groups and independently.
  • Required: Possess a work ethic that includes neatness, punctuality, and accuracy.
  • Required: Exhibit a professional, businesslike appearance and demeanor.
  • Required: Supervise and monitor staff for successful operations and proper customer service.
  • Required: All managers and supervisors are responsible to comply with and enforce the End-user Computing Agreement. They are also responsible for establishing controls that incorporate:
    • Segregation of duties and appropriate supervision
    • Transaction reconciliation
    • Review and clearing of exception items and conditions
    • Review of regularly occurring functions and reports
    • Reporting of discrepancies or differences in operating functions or generated reports
    • Protection and security of equipment, software and confidential data
    • Maintaining adequate environmental controls
    • Monitoring and maintaining control over the use of laptop computers
  • Required: They are also responsible for:
    • Adequate staff training on the appropriate use of systems, handling of diskettes and media, security policies and protection of confidential information.
    • Periodic review of adherence to established security controls
    • Reporting security deficiencies to the Information Security Officer
    • Protection of confidential information and records
    • Ensuring that all critical data is saved on the default server drives assigned to each user for automated backup

  The salary range for this full-time position is $200,000.00 annually - $240,000.00 annually + bonus + benefits

  Salary ranges are determined based on qualifications, level, and location.

  Exact compensation may vary based on your skills and experience.

  Bank of Hope is an equal employment opportunity employer and does not discriminate on the basis of race, color, gender, religion, age, sexual orientation, genetic information, national or ethnic origin, disability, marital status, veteran status or any other basis protected by federal, state, or local law.

• About the company

  Bank of Hope has been providing financial services to the largest Korean-American community in the country for 40 years for Banking, Mortgage, Checking, Credit Cards and more.

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