• Job Description

  Req#: C9229-25-0386?language=en&page=125&sort=publicationDateDesc

  Job summary

  An exciting opportunity has arisen in the Referral Management Team for two Clinic Clerk / receptionists.

  You will be required to cover all and support the Referral Management Centre. Main responsibilities will include, booking appointments, inputting referrals, dealing with patient enquiries, adding/amending clinics, engaging with the specialities to resolve any issues, and the input of data on to Trust computer systems. An integral part of the role is contacting patients by telephone to book appointments within a call centre environment.

  Main duties of the job

  You will be required to project a professional helpful manner and ensuring complete confidentiality is adhered to at all times. You will be working with a busy team and will ideally have some experience of working within this type of environment.

  Criteria:

  • Excellent communication skills
  • Good customer service skills face to face contact with the general public
  • Proven keyboard, telephony and clerical skills
  • Respect confidentiality
  • Maintain a high level of accuracy
  • Ability to operate effectively as part of a team

  About us

  Wye Valley NHS Trust is a member of an NHS Foundation Group with South Warwickshire NHS FT , the George Eliot Hospital NHS Trust and Worcestershire Acute Hospitals NHS Trust.

  Located on the border with Wales in the shadow of the Black Mountains, we provide acute and community services across Herefordshire and into parts of Powys and run Hereford County Hospital and the community hospitals in Bromyard, Leominster and Ross-on-Wye.

  We are a progressive and forward looking trust with ambitious plans to improve quality and integrate patient pathways through close collaborative working with our partners to deliver the quality of care we'd want for our family and friends.

  More than 3,500 people work for the Trust - they tell us it's a great place to work, blending the busyness of a DGH with the benefits of working in a beautiful rural and unspoilt county like Herefordshire.

  We can offer a great work-life balance and have a fine tradition of working with staff to help them achieve their full potential.

  Russell Hardy, Trust Chairman: "The strength of the Trust is its amazing staff; a great place to work, a great place to develop your career and a great place to reach your potential."

  Our values -Care, Accountability, Respect and Excellence - are at the heart of all we do. We believe in providing the right care in the right place at the right time...all the time.

  Details

  Date posted

  06 June 2025

  Pay scheme

  Agenda for change

  Band

  Band 2

  Salary

  £24,169 a year pa pro rata

  Contract

  Permanent

  Working pattern

  Full-time, Part-time, Job share

  Reference number

  229-CS-7247520

  Job locations

  Monkmoor Court

  31 - 34 Commercial Road

  Hereford

  HR1 1BG

  
  

  Job description

  Job responsibilities

  To view role requirements and role responsibilities in full, please view supporting documents linked to this vacancy.

  Please note: This vacancy maybe retracted as a result of being deemed suitable for the redeployment of internal staff.

  Job description

  Job responsibilities

  To view role requirements and role responsibilities in full, please view supporting documents linked to this vacancy.

  Please note: This vacancy maybe retracted as a result of being deemed suitable for the redeployment of internal staff.

  Person Specification

  Education & Qualifications

  Essential

  • Customer Services training
  • Computing or IT (MOST) or equivalent

  Desirable

  • RSA stage 2 or 3 or equivalent experience

  Skills, Knowledge & Abilities

  Desirable

  • Effective verbal and written communication skills
  • Proficient in the use of PC/computer systems
  • Negotiation skills

  Experience

  Essential

  • Previous clerical experience including filing, data retrieval and photocopying
  • Previous experience of dealing with the public

  Personal Attributes

  Essential

  • Team player
  • Ability to work autonomously
  • Good interpersonal skills
  • Good attention to detail

  Person Specification

  Education & Qualifications

  Essential

  • Customer Services training
  • Computing or IT (MOST) or equivalent

  Desirable

  • RSA stage 2 or 3 or equivalent experience

  Skills, Knowledge & Abilities

  Desirable

  • Effective verbal and written communication skills
  • Proficient in the use of PC/computer systems
  • Negotiation skills

  Experience

  Essential

  • Previous clerical experience including filing, data retrieval and photocopying
  • Previous experience of dealing with the public

  Personal Attributes

  Essential

  • Team player
  • Ability to work autonomously
  • Good interpersonal skills
  • Good attention to detail

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer details

  Employer name

  Wye Valley NHS Trust

  Address

  Monkmoor Court

  31 - 34 Commercial Road

  Hereford

  HR1 1BG

  
  

  Employer's website

  https://www.wyevalley.nhs.uk/ (Opens in a new tab)

  Employer details

  Employer name

  Wye Valley NHS Trust

  Address

  Monkmoor Court

  31 - 34 Commercial Road

  Hereford

  HR1 1BG

  
  

  Employer's website

  https://www.wyevalley.nhs.uk/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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