About MassDOT

An agency on the move, the Massachusetts Department of Transportation (MassDOT) takes great pride in connecting the Commonwealth’s residents and communities. Powered by a growing data-analytics discipline – and working in conjunction with municipalities, public agencies and the private sector – we’re finding new ways to improve the Bay State’s transportation infrastructure.

MassDOT is responsible for developing, implementing, and coordinating transportation policies and projects for the Commonwealth of Massachusetts and to efficiently plan, design, construct, and maintain a safe statewide transportation system which effectively meets the transportation needs of the Commonwealth.

MassDOT’s divisions include: Highway, Aeronautics, Registry of Motor Vehicles, Rail & Transit, and Planning & Enterprise Services. We are an organization of over 4,000 and growing.

Position Summary

• The RMV’s Chief Operating Officer is responsible for organizational excellence and oversight of major initiatives. In conjunction with the Registrar of Motor Vehicles, ensures that RMV and MRB strategic and operational goals are met, interfaces with external business partners, MassDOT, Massachusetts General Court and other state and federal agencies.

• The RMV’s Chief Operating Officer is responsible for ensuring that the internal support infrastructure for the division operates efficiently and effectively. The Chief Operating Officer is responsible for the development, design, operation, and improvement of the back office systems and policies that enable the RMV's service channels to meet customer need and demands. This role oversees the day-to-day administrative and operational functions of the RMV.

• This position is responsible for the oversight of Vehicle Services departments which include vehicle registration and titling and associated business processes, Driver Credentialing which include Driver License/ID issuance, Driver Education, Road testing, the Commercial Driver’s License (CDL) Program, Vehicle Safety Compliance Services, CRASH Records, the maintenance and architecture of the RMV’s ATLAS system.

• Each of these business units manage core RMV functions and are vital in achieving the agency's goals of safety on the roads, compliance with state and federal laws/regulations, excellent customer service, expanded business partnerships, successful technology deployment and the modernization of the RMV business processes.

• The Chief Operating Officer role is to provide leadership and strategic guidance and direction of these reporting units as an advisor and senior member of the Registrar’s team. The position is responsible for researching and implementing industry best practices, new technologies, statutes and regulations to improve operational efficiency in coordination with other senior leaders responsible for safety services, legal services, federal/state compliance and policy, customer service channels and demand management, in addition to coordinating with MassDOT enterprise services such as Revenue, IT and General Services.

• The Chief Operating Officer will actively participate in the crafting and implementation of new legislation and regulations. Legislative changes can have a significant impact on current business models - as such, they require comprehensive analysis, the development of business solutions and implementation plans. The Chief Operating Officer will develop and maintain strong working relationships with federal and state officials, industry leaders, AAMVA, vendors and business partners such as the automotive industry, auto dealerships, the insurance industry, professional driving schools, the New England Service Station and Repair Association (NESSARA), the school bus industry, and the trucking industry, and New England Donor Services among others

Duties and Responsibilities

• Oversight of the day-to-day administrative and operational functions of the RMV and MRB to ensure service levels are met, work queues are processed timely, and that the RMV is consistently meeting safety priorities. This includes verification of service delivery from key business partners/vendors for core RMV services for credential issuance, vehicle inspection, Insurance policy management, EVR program, Ignition Interlock program

• In Conjunction with the Registrar or Motor Vehicles, development and execution of strategic plans, operational investments, and up to five-year capital plan investments. internal and external stakeholder management and vendor contract management and assessing capital needs for the organization. Consistent communication and verification of service delivery from key business partners/vendors for core RMV services for credential issuance, vehicle inspection, Insurance policy management, EVR program, Ignition Interlock program

• Oversight and Direction of Driver Credentialing Programs including Driver Education, Identity, Knowledge/Skills Testing and Licensing, Commercial Motor Carrier Program, Motorcycle Program, Voter registration, organ/tissue enrollment

• Oversight of Vehicle Title, Registrations, Inventory, International Registration Plan, Electronic Lien and Title, Electronic Vehicle Registration (EVR) program, Insurance Policy Management program, Excise Bill creation, Salvage Title, Section 5 credentials, Customer Assistance Bureau, Mail-In Registration, Document Management

• Oversight and direction of the Vehicle Safety Compliance Services programs including vehicle inspection station/inspector licensing, inspection station auditing, professional credential issuance/renewal, school bus inspections, driving school audits.

• Oversight of the Maintenance and Architecture of the RMV’s ATLAS system, including policy implementation and prioritization of system changes, in support of all of the division’s core safety and customer-focused functions.

• Other duties, as necessary and assigned, including, but not limited too, special projects, responses to pandemic planning, internal and external stakeholder management and vendor contract management, and assessing capital needs for the organization.

Pre‐Hire Process

· Upon a conditional offer of employment, applicants must agree to and successfully satisfy: (i) a comprehensive name‐based and fingerprint‐based background check of his/her state and federal criminal history records information from all U.S. states, the District of Columbia, and certain U.S. Territories and from some foreign nations; (ii) an employment reference check, and (iii) a satisfactory review of his/her driving records to be eligible for this position.

Please provide a complete, accurate and current resume / application for MassDOT to review in order to determine if your submitted materials meet the minimum entrance requirements for the position.

Minimum Entrance Requirements

This requisition will remain open until filled; however, first consideration will be given to those applicants that apply within the first 14 days.

All job applications must be submitted online through MassCareers to be considered.

Applicants must have at least (A) seven (7) years of full-time or, equivalent part-time, professional, administrative, supervisory, or managerial experience in business administration, business management, public administration, public management, clinical administration or clinical management of which (B) at least four (4) years must have been in a managerial capacity.

Comprehensive Benefits

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

Want the specifics? Explore our Employee Benefits and Rewards!

· For questions regarding the job posting, please email Tricia Weston at Tricia. Weston@dot.state.ma.us.

· For general questions regarding MassDOT, call the Human Resources Service Center at 857-368-4722.

· For a disability-related reasonable accommodation or alternative application method, call ADA Coordinator, Heather Ulesoo 857-851-9447.

An Equal Opportunity/Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.