Description

JOB PURPOSE:

The Room Attendant maintains clean and attractive guest rooms. Provides housekeeping service by performing cleaning tasks of hotel guest rooms for quality control towards cleanliness established by QBRC. Maintain hospitable attitude towards guests and provide courteous housekeeping services for guests when requested.

ESSENTIAL JOB FUNCTIONS:

• Provide excellent customer service for all internal and external customers of the Casino operations at all times and in all activities. Establish and maintain effective working relationships with all internal and external customers of the Quinault Beach Resort and Casino operations. Develop solutions for customer concerns and continual focus on customer service as our top priority.
• Clean a minimum of twelve rooms per day.
• Effectively manage time.
• Meet or exceed productivity standards.
• Unload/load/ housekeeping carts with supplies.
• Clean rooms, which includes making beds, cleaning bathrooms, coffee area, dusting, vacuuming and replacing amenities.
• Replace the cleaning supplies.
• Provide knowledge of activities in the hotel to guests.
• Maintain the cleanliness of the lobby, public restrooms, office area, elevators and stairs.
• Report all problems and any maintenance repairs as needed.
• Report unsafe conditions immediately.
• Maintain a neat and organized work area.
• Report to work well groomed, on time and in department issued uniform.
• Attend meeting as scheduled and requested.
• Adhere to all QBRC Personnel Policies and Procedures, Title 97 Policy, and HR Standard Operating Procedures.
• The above duties and responsibilities are not an all-inclusive list but rather a general representation of the duties and responsibilities associated with this position. The duties and responsibilities will be subject to change based on organizational needs and/or deemed necessary by the supervisor.

PHYSICAL/MENTAL REQUIREMENTS: (*Constantly, Frequently, Occasionally)

While performing these job duties, the employee is regularly required to:

Must be able to lift 50lbs.

WORKING CONDITIONS:

Must be able to work in a smoking environment.

Note: The list of duties and responsibilities, requirements and licenses is not meant to be exhaustive. Management reserves the right to revise the position description and to require that other tasks be performed when the circumstances of the position change.

Should an applicant or employee request special consideration for any particular reason, such as reasonable accommodation for a disability, the Supervisor or Manager should contact the Human Resources Director. At this time, the Supervisor or Manager should be able to describe, in detail, to the Human Resources Director, the Essential Functions of the job involved in the request.

Job functions are subject to possible modification to reasonably accommodate management changes and requests. This job description in no way states or implies that these are the only tasks to be performed by the employee occupying this position. Employees will be required to follow any job-related tasks requested by their supervisor. This document does not create an employment contract, implied or otherwise, other than an employment relationship and one of primary functional expectations.

Qualifications

Required:

• Must be 18 years of age
• Experience in being efficient and timely in cleaning of rooms.
• Ability to communicate effectively with the public and other employees.
• Read, write, and speak English fluently.
• Ability to professionally deal with difficult situations and people.
• Ability to meet deadlines as required.
• Ability to adjust to schedule changes and cover shifts on short notice.
• Ability to wear protective gloves when handling potentially infectious material.