Job Description

The Saint Luke's Rehab Institute Liaison builds productive referral relationships and is often the first impression patients, families and referral sources experience with SLRI. The Liaison will meet or exceed admission goals by building productive referral relationships with key referrer and clinical decision makers, representing and selling SLRI rehabilitation services to various audiences within the referral sources, such as physicians, hospital discharge planners and case managers, patients and families. Supports the admission process to facilitate a smooth conversion from referral to admission by assessing the admission appropriateness and providing clinical information to SLRI. Utilizes market data and executes market development tactics to identify and grow new business opportunities and volume.

• Serve as the primary contact regarding services at SLRI to the targeted referral sources for all the various customer audiences such as physicians, case managers, discharge planners, social workers, therapists, and key nursing roles.
• Create and maintain SLRI presence in the assigned region for all targeted referral sources, which may include certain planned communication and public relations-related activities to specific audiences and accredited educational programs to various audiences.
• Schedule ongoing in-services and professional presentations for referral sources, community groups and other organizations regarding SLRI services, programs and patient outcomes.
• Maintain an up-to-date comprehensive understanding of the acute care and rehabilitation market in the assigned region including a detailed understanding of the rehabilitation market competitors.
• Determine medical appropriateness of patients and support the admission process by gathering and transferring medical information to the appropriate team members.
• Meet with families and patients at the referral source to educate them on the benefits of coming to SLRI and to ensure the referral becomes an admission.
• Gather and use patient health information to assist as requested with treatment, payment, and healthcare operations. Closely adhere to all HIPAA guidelines and related company polices.
• Recognize barriers to admissions, document these barriers, respond appropriately and work with the Director of Business Development to follow up on barriers to access.
• Monitor and report on all customer service issues to Liaison Manager and appropriate SLRI personnel.
• Ensure the accurate documentation of referral and admission activities.
• Perform all other duties that may be assigned.

Job Requirements

Applicable Experience:

Job Details

The best place to get care. The best place to give care. Saint Luke’s 12,000 employees strive toward that vision every day. Our employees are proud to work for the only faith-based, nonprofit, locally owned health system in Kansas City. Joining Saint Luke’s means joining a team of exceptional professionals who strive for excellence in patient care. Do the best work of your career within a highly diverse and inclusive workspace where all voices matter.

Join the Kansas City region's premiere provider of health services. Equal Opportunity Employer.