• Job Description

  Req#: REF97249Q

  Company Description

  Inclusion & Diversity

  At H&M Group, we’re determined to create and maintain inclusive, diverse and equitable workplaces throughout our organisation. Our teams should consist of a variety of people who share and combine their knowledge, experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, what we perceive as possible and how we choose to relate to our colleagues and customers all over the world, therefore all diversity dimensions are taken into consideration in our recruitment process.

  Job Description

  As the Sales Advisor, you are the friendly face that greet our customers and embody the heart of our brand.

  You'll have the opportunity to provide customers with high-level service at every turn. From initiating conversations to assisting at the cash desk, fitting rooms and throughout the shop floor, you'll play a vital role in enhancing the shopping experience. Your responsibilities will also include processing deliveries, replenishing stock and merchandising the latest garments on the shop floor.

  Your role is essential in creating welcoming experiences that showcase the best of our brand. With warmth and enthusiasm, you'll guide our customers through their journey, offering genuine assistance and proactive service to uplift and inspire. Together, in collaboration with your team, you’ll create moments that matter.

  While previous experience in customer service and familiarity with fabrics are nice to have, they're not mandatory.

  Qualifications

  • Customer-focused; you have a genuine interest in getting to know our customers and offering an experience and level of service to match their expectations
  • Proactive; you use your initiative to provide customers with a memorable shopping experience
  • Curious; you seek opportunities to improve everyday processes and routines and take proactive action where needed
  • You listen to and show interest in others’ ideas and opinions
  • You’re honest and genuine in your approach
  • You are interested in fashion and trends
  • You are communicative, positive and open-minded
  • You’re willing to learn and adapt
  • You’re collaborative, inclusive and supportive of others
  • You have good Dutch/French and English language skills
  • You are fully available on Saturdays

  Additional Information

  This is a part-time position with a temporary contract of 9 hours a week to support the store mostly on Saturdays. Apply by sending in your CV in English or French as soon as possible, but no later than the 02.05.2025. Due to data policies, we only accept applications through the career page.

  Benefits:

  We offer all our employees attractive benefits with extensive development opportunities around the globe. All our employees receive a 25% staff discount, usable on all our H&M Group brands in stores and online. In addition to our staff discount, all our employees are included in our H&M Incentive Program – HIP. You can read more about our H&M Incentive Program here.

  In addition, colleagues based in Brussels also receive:

  • 25% personal discount on all H&M Group brands,
  • 13th-month bonus,
  • Holiday pay
  • HIP (retirement bonus) program.
  • The option to purchase meal vouchers
  • 70% public transportation coverage
  • Benefits at work
  • Training

• About the company

  Hennes & Mauritz AB is a Swedish multinational clothing-retail company known for its fast-fashion clothing for men, women, teenagers and children.

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