• Job Description

  Req#: 2500022D

  Join us as our next Part-Time Sales Associate here in Fallon, NV at the Navy Exchange Service Command.

  Why the Navy Exchange Service Command ?

  While some may serve overseas for our country, we hold down the fort – we serve the men and women who wear the flag – America’s strength, America’s heart. We are here to guide them, and deliver our service members and their families the tools they need to do what they love to do. Here at the Navy Exchange in Fallon, no two days will look the same.

  · Located in Fallon Nevada; Naval Air Station Fallon is the Navy’s premier tactical aviator training facility and is known as the home of “Top Gun”.

  · We are a driven and dedicated team supporting a high volume military lodging location, who value providing excellent service to our Military Community, every single day.

  · You can expect an unforgettable, yet dynamic work environment.

  This is where YOU fit in: your local Navy Exchange is in need of a personable Sales Associate to answer the call; a team player who is dedicated to supporting our local Naval community, and operational successes on a day to day basis. Your work will make an impact and support how our organization serves the best customer – our Military patrons and their families. No Military Affiliation Necessary!

  
  So, what does a typical day look like? What does it take to succeed?

  · Proactively engages, connects and listens to customers by asking questions to determine customers’ needs.

  · Directing customers to merchandise; informing them about upcoming events, promotions, mobile offers, STAR card promotions all while providing premier customer service.

  · Maintains store appearance.

  · Using a Point-of-Sales system, processing cash exchanges, discounts, gift cards, credit cards, debit cards (cash handling) including counting money and returning accurate amounts to customer.

  As a Navy Exchange Service Command employee, you will have the opportunity to support the communities we serve by becoming an integral part of the NAS Fallon community.

  The Qualifiers:

  · Must possess the knowledge and skills necessary to perform job duties.

  · Must pass a pre-employment criminal background check.

  · Previous Retail Experience preferred but not required

  The Benefits begin DAY ONE:

  We know you work hard, and cultivate the very best solutions for your family – and that’s why we offer a competitive federal wage & comprehensive benefit plan!

  Benefits Begin on DAY ONE

  · Medical/Vision & Dental

  · 401(k) & Pension Plan

  · Life insurance

  · Sick and annual leave accruals

  · Continuity of Employment Programs for Military Spouses

  · Tax free shopping, worldwide, at any Navy Exchange location

  · Access to base amenities (varies by location)

  · Employee assistance program*

  *Include LifeMart Discount Savings Program

  You will be directly responsible for assisting customers and helping them recognize the need for our products and services. Must be capable of learning about what we sell and are able to articulate our purpose in a manner that is educational insightful and professional. Have a positive and outgoing nature that enjoys serving others and making a positive impact to the organization.

  Duties and Responsibilities:

  CUSTOMER SERVICE

  - Proactively engage and make a connection with customers.

  • Asking questions and listening to customer s needs.
  • - Directing customers to merchandise informing them about upcoming events promotions mobile offers STAR card
  • - Provide premier customer service.
  • - Cooperate and build positive inclusive and respectful relationships take accountability for your own actions and outcomes.

  ORGANIZATION

  • - Maintaining store appearance.

  SALES

  • - Cross-selling products and knowing layout of the store.
  • - Make suggestions to customer on latest trends and current promotions based on customer s individual needs.
  • - Upselling products.
  • - Learning product features keeping up with the latest trends leveraging company tools and technology to confidently provide the customer with product knowledge specs.
  • - Using a Point-of-Sales system processing cash exchanges discounts gift cards credit cards debit cards cash handling including counting money and returning accurate amounts to customer.
  • - Completing various forms of paperwork reports and reconciliation

  INVENTORY

  • - Be the keeper of merchandise complete all inventory processes and make sure merchandise is properly checked in and accurately ticketed. May participate in periodic inventories

  DEPENDABILITY

  • - Adherence to assigned work schedule. Accurate and complete follow through on work assignments
  • - Other Duties as assigned

  QUALIFICATIONS PRODUCT KNOWLEDGE

  • Basic knowledge of products merchandise

  EXPERIENCE

  • - Retail experience preferred but not required

  COMMUNICATION SKILLS

  • Strong interpersonal and communication skills. Ability to read write and interpret instructional documents such as safety rules operating and maintenance instructions and procedure manuals. Ability to effectively communicate with customers peers and management. Ability to communicate on the telephone with proper etiquette.

  MATHETMATICAL SKILLS

  • Basic math functions such as addition subtraction multiplication and division.

  REASONING ABILITY

  • - Ability to multi-task while being attentive to customers and remaining flexible to the needs of the business. Ability to work as part of a team and take initiative independent of direct supervision.

  PHYSICAL DEMANDS WORK ENVIRONMENT

  This position involves constant moving talking hearing reaching grabbing and standing for at least two consecutive hours. May occasionally involve stooping kneeling crouching and climbing ladders. Vision abilities include close vision color vision depth perception and ability to adjust focus. Involves lifting at least 25 lbs. and up to 50lbs in some departments. Work typically performed indoors but may be assigned outdoors depending upon location.

  OTHER SKILLS

  • Enthusiastic friendly and energetic with a desire to provide outstanding service.

  WORK HOURS

  • Available to work a variety of hours which may include early mornings evenings weekends and holidays

  No experience required. High school graduate or equivalent preferred.

• About the company

  Save on brand name electronics, handbags, jewelry, Navy Pride, shoes, clothing & more at the Navy Exchange. Shop online or at your local NEX today!

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