Westin Wilmington
Sales Coordinator | Delta by Marriott Southbank Hotel | Jacksonville, FL
4 days agoWhat's your preference?
Job Description
- Req#: SALES016580
Summary of Essential Job Functions
• Compose and produce all written correspondence, memos, sales literature and manuals.
• Generate and distribute various sales reports and statistical analysis as requested.
• Prepare and send faxes as necessary.
• Travel locally to conduct outside calls, promote the hotel and review competition.
• Regulate appropriate copying and distribution of department’s correspondence.
• Screen and direct all incoming phone calls or walk-ins to appropriate person.
• Compile and maintain current client mailing list and contact details.
• Maintain office supplies inventories.
• Conducts tours of the hotel and banquet facilities whenever required.
• Assist Director of Sales & Marketing in the development and update of the hotel-level business plan.
• Respond quickly to guest requests in a friendly manner. Follow up to ensure guest satisfaction.
• Champion the use of HOST? - PM Hotel Group’s Signature Service Program for delivering aggressive hospitality to our guests and to our internal customers. Respond quickly to guest requests or complaints in a friendly manner and insures that appropriate action is taken. Follow up to ensure guest satisfaction.
• Provide a professional image at all times through appearance, dress, and behavior.
• Follow company policies and procedures and department SOP’s is able to effectively communicate them to others.
• Knowledgeable of hotel property, amenities, area attractions and transportation.
• Support all Hotels and/or Company initiated Guest and Associate Programs
Abilities Required
• Must have the ability to communicate in English. Self-starting personality with an even disposition. Maintain a professional appearance and manner at all times. Can communicate well with guests. Must be willing to “pitch-in” and help co- workers with their job duties and be a team player.
Customer Satisfaction:
Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with PM Hotel Group staff. It is essential that you remain professionalEqual Opportunity Employer/Protected Veterans/Individuals with Disabilities
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