Who you are:

• Collaborative partners. People who build and leverage cross-functional relationships to bring together ideas, information, use cases, and industry analyses to develop best practices.

• Analytical problem solvers. People who go beyond just fixing to identify root causes, evaluate optimal solutions, and recommend comprehensive upgrades to prevent future issues.

• Dedicated achievers. People who thrive in a fast-paced environment and will stop at nothing to ensure a project is complete and meets regulations and expectations.

What You Will Do:

The Sales Coordinator manages and coordinates the day-to-day short term consignment Orthopedic requests as well as trial requests from the Endoscopy, Instruments, Medical, and NV Sales Force at Stryker. This position is responsible for ensuring all short-term consignment and capital demonstration inventory is properly recorded in the ERP system as well as the timely and accurate return of all field assets. This position will support the commercial teams by providing excellent customer service through supporting all short-term and capital demonstration equipment requirements, ensuring all inventory needs are delivered accurately and on time. This individual must serve as a contributing member of the Sales Support team while championing Stryker’s Mission and Values.

• Live and exemplify Stryker’s Values: Integrity, Accountability, People, and Performance,

• Proactively collaborate with internal teams/departments to promote a culture of inclusiveness and cooperation,

• Responsible for Sales Representatives calls regarding implants, instrumentation, disposable, and capital demonstration equipment required for surgeries and evaluations

• Responsible for the accurate input of all surgical and trial equipment requests into the ERP, ensuring each surgery and trial request arrive accurately with no negative impact to surgery

• Research, analyze, and make an independent decision on best pathway(s) to move forward on a request

• Coordinate assets to cover requests with loaner and capital demonstration equipment for surgery, demonstration purposes, trials, and evaluations

• Assist with troubleshooting and providing emergency information intra-operatively

• Responsible for the sales trials and short-term consignment schedule, communicate shipment details daily to DC and Kitting Teams,

• Ensure best-in-class service levels and response times through best-in-class response times for emails, and the timely processing of order entry & product delivery on all equipment orders

• Educate sales teams on all trial/short-term consignment program specifics, ensuring understanding of program expectations

• Responsible for logistics of disposable, capital demonstration equipment, instrument and implant loaner kits deliveries for surgery and evaluations

• Accountable for the accurate record keeping of disposables, capital demonstration, loaner inventory and instrumentation in the field

• Responsible for the accurate maintenance of short-term inventory in-field, including the retrieval, invoicing, and movement of inventory to long term consignment

• Communicate specific details on delinquent field assets with department as well as both internal and external customers as required

• Research and correct order (inventory) issues for short term and capital demonstration equipment

• Timely execution of rush shipment requests during high intensity situations, including patient on the OR table scenarios

• Assist sales force with pricing requests.

• Coordinate special product requests working with the US custom team and RAQA where required

What You Need:

• Degree in sciences/supply chain OR 5 years of relevant work experience

• Supply Chain/Logistics/Operation knowledge

• Demonstrated customer service skills, including the ability to

• Experience with Oracle is highly desirable