Teleperformance
Sales Customer Experience Specialist - Evening and Overnights Shifts - Remote
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Job Description
- Req#: 66464
Employer Industry: Digital Business Services
Why consider this job opportunity:
- Competitive wages with paid training
- Full benefits package including medical, dental, vision, and 401k
- Paid time off and employee wellness programs
- Opportunity for career advancement within a supportive and engaging environment
- Work remotely from the comfort of your home
- Chance to make a positive impact in customer satisfaction and experience
What to Expect (Job Responsibilities):
- Provide customer support through telephone and internet channels, including instant messaging and email
- Handle inquiries and resolve basic support issues, such as address changes and order processing
- Serve as the primary contact for inbound customer issues, escalating complex problems to the appropriate support team
- Troubleshoot customer problems, identifying root causes and resolving issues promptly
- Track and document customer inquiries and ensure accurate entry of customer information
What is Required (Qualifications):
- Must be at least 18 years old
- High School Diploma or GED required
- Ability to type a minimum of 25 words per minute
- Proficient in PC operation and navigation
- Excellent oral and written communication skills
How to Stand Out (Preferred Qualifications):
- Experience in a customer service role
- Demonstrated ability to work effectively in a virtual team environment
- Strong organizational and prioritization skills
- Ability to remain composed and objective in a fast-paced environment
- Effective people skills and sensitivity when interacting with others
#DigitalBusinessServices #CustomerSupport #RemoteWork #CareerGrowth #EmployeeBenefits
"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."About the company
We are the worldwide leader in outsourced omnichannel customer experience management. Teleperformance connects the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistently positive customer interactions.
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