Teleperformance
Sales Customer Service Expert - Evening/Overnights Shifts - Remote
4 days agoWhat's your preference?
Job Description
- Req#: 74252
Employer Industry: Digital Business Services
Why consider this job opportunity:
- Competitive wages with full benefits including medical, dental, vision, and 401k
- Paid training and paid time off
- Employee wellness and engagement programs
- Opportunity for career advancement within a global organization
- Collaborative and engaging work environment with diverse interactions
- Flexibility to work from home with specified internet requirements
What to Expect (Job Responsibilities):
- Field customer inquiries through phone, email, chat, and social media to resolve questions and concerns
- Calmly de-escalate issues and escalate interactions when necessary
- Respond to requests for assistance and handle processing payments
- Track call-related information for auditing and reporting purposes
- Provide feedback on call issues and meet defined sales objectives
What is Required (Qualifications):
- High School Diploma or equivalent
- Minimum of 6 months of customer service experience
- Must be 18 years of age or older
- Ability to type at least 25 words per minute
- Comfortable with desktop computer systems and general knowledge of Windows-based systems
How to Stand Out (Preferred Qualifications):
- Customer service and/or sales experience preferred
- College degree preferred but not required
#DigitalBusinessServices #CustomerService #CareerGrowth #WorkFromHome #EmployeeEngagement
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
We are the worldwide leader in outsourced omnichannel customer experience management. Teleperformance connects the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistently positive customer interactions.
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