• Job Description

  Req#: REF12236Y

  Company Description

  Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry. Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.

  Job Description

  • Answer and direct all incoming calls to the sales office and greet all clients that enter the sales office. Maintain clean, hospitable office environment for team and clients.
  • Functional knowledge of Amadeus Advanced Sales & Catering Software (Delphi) to assist with departmental needs such as menu editing, report creation, auditing and accounting tasks.
  • Create/Manage IBT Rate Plans.
  • Oversee Group reservations, including creating group masters, entering rooming lists and preparing pick up reports for the Sales Team. Setup ResTrip &/or Passkey for all Groups with rooms, audit LMS for accuracy with Delphi and other room specific reservation requests as needed.
  • Create file folders for every Group booking during Turnover process. Review signed contracts and check against Delphi to ensure accuracy. Distribute completed files to department leadership for Manager assignment.
  • Audit all Delphi Banquet Checks vs. POS Banquet Checks for accuracy. Instruct teams to correct when errors occur.
  • Audit Group Master Account information for accuracy. This includes hotel room charges, banquet charges and ancillary property charges
  • Prepare Final Invoices for all Groups with supporting documentation following the audit. After approved by Catering Manager, send to client via Sertifi for final payment
  • Maintain all outstanding balances and follow up with clients as needed with the help of the Team to collect payment
  • Prepare and distribute daily, weekly and monthly reports as required. Includes daily BEO distribution and Change Log. Maintain accurate BEO Book.
  • Prepare and distribute daily, weekly and monthly reports as required. Includes 30-day, productivity reporting, encore reports, missing BEO & resume audits, hotel cutoff report and others as assigned.
  • Order, receive and maintain adequate inventory of office supplies under the guidelines of the Director of Sales.
  • Enter and distribute requisitions in Coupa.
  • Support the Sales and Catering team in preparing, proposals, resumes and solicitation letters to prospective, current and past clientele. In addition, support and manage sales staff as assigned by the Director.
  • Assist and direct special projects including sales calls, sales blitzes, trade shows and familiarization ours.
  • Maintain office equipment repair and maintenance schedules.
  • Coordinate with Accounting, Purchasing, IT and other departments to expedite orders and process paperwork needed for efficient departmental operations and payment of invoices.
  • Set up and coordinate departmental meetings and prepare agendas as directed.
  • Receive & process cash & check deposits.
  • Perform word processing tasks, spreadsheets, filing, and coping duties for Team as assigned. This could include creating/printing tickets, menu cards, gift certificates, etc.
  • Create files and maintain office filing systems, which may include bending and/or crouching to replace files in the cabinets. Maintain organization and cleanliness of Sales Office Storage area.
  • Sort and distribute incoming departmental mail, assure prompt delivery of outgoing mail and special delivery packages. Assist in preparing and/or mailing of in-house direct mail pieces.
  • Print Menus, assemble menu packets, & maintain sales collateral levels.
  • Coordinate special request/accommodations (Amenities) for incoming group guests as requested by the team.
  • Maintain strict confidentiality of Sales team, client information and company related issues.
  • Maintain courteous and professional relationship with business associates and company personnel to reflect a positive image for department.
  • Other duties as assigned.

  Qualifications

  • Minimum of three years previous office administration experience with a preference given to hotel experience or equivalent.
  • Excellent organizational and communications skills.
  • Must possess an excellent working knowledge or aptitude to learn Amadeus Advanced (Delphi), LMS, Sertifi, Passkey and Microsoft Office programs.
  • Ability to work with numerous interruptions and juggling of priorities.

  Additional Information

  Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

  Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

• About the company

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