• Job Description

  Req#: 32701224318

  Job Description

  Title: Sales Representative – Project Manager

  Location:Livermore, CA (this is an onsite position)

  Job Type:Full-time, Exempt

  Reports to: Executive VP – Service

  Pay Range: $55,000 to $85,000

  Are you a high-energy problem-solver who thrives in a fast-paced, ever-changing environment?

  Join our rapidly growing printed packaging company in Livermore, CA, where customer satisfaction, adaptability, and operational excellence come together. We're seeking an experienced and driven Sales Representative – Project Manager with outstanding organizational skills, a customer-first mindset, and a passion for continuous learning — especially in the world of label printing and folding cartons.

  About Us:

  We are a family-owned and operated business with an entrepreneurial spirit and a reputation for quality, responsiveness, and innovation. Specializing in high-quality pressure-sensitive labels, we deliver exceptional customer service, robust technical support, and tailored packaging solutions. Our team culture is supportive, collaborative, and fast-paced, ideal for multitaskers who thrive on variety and growth. As we grow, we're looking for service champions who share our commitment to building lasting client relationships.

  What You'll Do:

  • Serve as the primary point of contact for customers, building trust through responsiveness, clarity, and reliability.
  • Manage and grow key accounts, focusing on both relationship-building and strategic account expansion.
  • Partner with our outside sales force in a team-sell environment.
  • Juggle multiple projects and deadlines with calm efficiency, reacting swiftly to last-minute changes and unexpected challenges.
  • Lead cross-functional coordination with sales, estimating, production, and logistics teams to ensure accurate execution and on-time delivery.
  • Oversee and streamline end-to-end order management, from concept to shipment, via our ERP system.
  • Handle customer complaints professionally, investigate issues, and drive resolution in partnership with internal teams.
  • Take ownership of complex inventory management for a wide range of products under each customer's umbrella.
  • Learn and master the nuances of our printing platforms and processes to deliver insightful, proactive solutions to clients.
  • Act as a critical thinker and problem-solver who can see the bigger picture and make sound judgment calls that balance customer needs and operational constraints.

  What We're Looking For:

  • A service-minded professional who genuinely enjoys helping customers succeed.
  • Extreme organizational talent, with the ability to manage dozens of moving pieces simultaneously.
  • A quick thinker and calm reactor who thrives under pressure and adapts to frequent, fast-paced change.
  • A passion for learning, especially in inventory systems, packaging platforms, and the printing industry.
  • Knowledge of or experience in folding cartons, commercial printing, or packaging is strongly preferred.
  • Ability to manage inventory complexity across a broad range of product SKUs for large accounts.
  • Strong math and technical skills, with the ability to grasp and explain printing specifications and processes.
  • 2–5 years' experience in customer service, project coordination, or account management in a related field.
  • Excellent verbal and written communication skills.
  • Proficiency in Microsoft Office and ERP/CRM systems.
  • Bachelor's degree or equivalent experience.

  Why Join Us?

  • Competitive base salary
  • Health, dental, and vision insurance
  • Employer-matched 401(k) retirement savings
  • Collaborative, supportive team culture
  • A company that values both excellence and having fun at work

  Company Description

  With almost 50 years in the business, Custom Label offers a complete array of products, capabilities, and expertise to meet specific packaging and labeling needs. Custom Label works with customers from conception to completion. We ensure the materials chosen not only help market and sell more product, but also stand up to the ever-changing conditions of your product's life-cycle.

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• About the company

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