Employer Industry: Business Process Outsourcing

Why Consider this Job Opportunity:
- Competitive Wages
- Full Benefits (Medical, Dental, Vision, 401k and more)
- Paid Time Off
- Employee wellness and engagement programs
- Opportunity for career advancement and growth within the organization

What to Expect (Job Responsibilities):
- Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns
- Calmly attempt to resolve and de-escalate any issues
- Escalate interactions when necessary and appropriate
- Respond to requests for assistance and/or possible processing payments
- Track all call related information for auditing and reporting purposes

What is Required (Qualifications):
- 6 months customer service experience minimum
- Over 18 years of age
- Ability to type 25 wpm
- High School Graduate or GED
- Comfort with desktop computer system

How to Stand Out (Preferred Qualifications):
- 6 months Call Center experience
- Logical problem-solving skills
- Availability to work various shifts
- Strong listening skills
- Superior negotiating skills

#BusinessProcessOutsourcing #CustomerService #CareerOpportunity #CompetitivePay #TrainingProvided

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