• Job Description

  Req#: R70823

  The Sales Support Administrator I provides administrative support to internal sales customer. This role partners closely with sales operations, sales and service team members to drive greater efficiencies with processes, reporting, tools, and to improve service and sales productivity. They also assist as first level support on team reports and data analysis.

  Accountabilities:

  • Consistently perform core and general order fulfillment tasks including, but not limited to, entering orders for Lexis Nexis products and providing professional communication with internal and external customers
  • Assist with the processing of orders from initial review to invoicing. This includes, but is not limited to, basic order functions including order review, account creation, order processing in accordance with established business rules
  • Effectively communicate with internal customers (i.e. Sales, Credit and Collection, Customer Service, Billing and Invoicing Accounts Receivable, etc.) fostering collaborative relationships among different teams
  • Maintain existing reports and deliver simple reports based on the requirements of the supported segment.
  • Familiarity with basic functions for MS Word and MS Excel (formatting, formulas, pivot, short-cuts) and MS Access.
  • Translate strategic plans, sales org and territory designs into physical account assignments and other dependent systems/processes.
  • Analyzes and generates reports; makes recommendations as he sees effective for better customer experience as requested
  • Understand how reports flow into various systems and how different tools/systems impact account assignments
  • Adhoc Tasks initiated by REPH and BU
  • Other duties as assigned

  Qualifications:

  • At least 2 years of experience in Back-office role (Order Fulfillment, Billing, Reporting)
  • Bachelor’s degree Holder
  • Intermediate in using MS Office applications
  • Experience in reporting – extracted in SQL, pulling up data
  • Critical and analytical thinker
  • Good written and verbal communication skills in English
  • Knowledge on continuous improvement (project initiated, certification)
  • Has a team player mindset with innovative ideas and strong attention to detail
  • Knowledge in SQL is a plus

  Additional for internal applicants:

  • Must be in current role for 1 year
  • Must not have received any Disciplinary Action within the past 12 months
  • Must not have any Attendance and Punctuality issues in the past 12 month
  • Must have a Successful or above rating in the last Enabling Performance cycle

  LexisNexis, a division of RELX Group, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: https://forms.office.com/r/eVgFxjLmAK , or please contact 1-855-833-5120.

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• About the company

  RELX is a British multinational information and analytics company headquartered in London, England.

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