Job Description

Welcome to the intersection of energy and home services. At NRG, we’re driven by the idea of a smarter, cleaner, more connected future—and the possibilities that will bring to the world and to the 7.3 million customers we serve.

Vivint Smart Home, an NRG owned company, is a leading smart home company in the United States, dedicated to redefining the home experience with intelligent products and services. We find purpose in proactively protecting and keeping our customers connected to home, no matter where they are. Join the Smart Home team to create smarter, safer and more sustainable homes. More information is available at www.nrg.com or www.vivint.com . Connect with NRG and Vivint on Facebook, Instagram, LinkedIn and X.

The Role:

We are hiring outbound call center employees for a full time Install Scheduling Professional in AMI. In this role out of our Provo, UT call center, you will act as an ambassador between the sales professionals and our field technicians/managers. This position is hiring eager customer service representatives to work with the scheduling and escalation of security installations. We are looking for reps that:

• Have a positive attitude

• Are driven to do better every day

• Demonstrate exceptional communication skills

• Are goal-driven

• Have a competitive spirit

• Provide stellar customer service

Accountability and problem solving are qualities found in every single member of our team and we are looking for people to help build our fun and engaging work environment. Every call must be handled with care and treated with the intent to go above and beyond every time as you ensure every interaction has a smooth, positive transition from the point of sale to the installation of our customer's equipment.

What We Offer:

• Full Time employment

• $15.00/hr plus Performance Bonuses

• Paid training

• Paid Time Off

Minimum Qualifications:

• Must be able to work in office at our Provo location
• Completed High School Education, GED, or equivalent
• Must be at least 18 years of age
• Computer Literate
• Able to make outbound calls to customers, field managers/technicians concerning appointments, schedule changes, or other scheduling/dispatch related questions
• Desire to engage customers in an upbeat, helpful manner while maintaining diplomacy when addressing escalated matters
• Ability to pass a background check and be licensed through the State of Utah as a Burglar Alarm Company Agent

Preferred Qualifications:

• Sales/Customer Service Background

• Ability to creatively solve problems

• Ability to multi-task (especially while talking on the phone)

• Attention to detail

Learn about the Vivint Culture and why it’s a great place to grow your career!

Here are some highlighted perks you should ask us about:

• Free daily lunch and drinks on site
• Paid holidays and flexible paid time away
• Employee/Friends/Family Discounts
• Onsite health clinic, gym, gaming tables
• Medical/dental/vision/life coverage & 24/7 Medical Hotline
• 401(k) + Employer Match
• Employee Resource Groups

WORKING CONDITIONS:

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers and phones.

SAFETY:

Vivint enforces a safety culture whereby all employees have the responsibility for continuously developing and maintaining a safe working environment. Each new employee is responsible for completing all training requirements. Additionally, the employee must accept they have responsibility for maintaining the safety of themselves, their co-workers, and the public. Employee must adhere to all written and verbal instructions, promptly report and correct all hazards or unsafe conditions, question non-standard operations or unmitigated hazards, and provide feedback to management on all safety issues.

If you are an active Vivint employee, please apply through Workday by searching "Find Jobs".