• Job Description

  Req#: R505420
  Work Flexibility: Remote or Hybrid or Onsite

  Who we want-

  Self-directed initiators. People who take ownership of their work and need no prompting to drive productivity, improvement, and outcomes.

  Customer-oriented achievers. Representatives with an unparalleled work ethic and customer-focused attitude who bring value to their partnerships.

  Charismatic networkers. Relationship-savvy people who intentionally make connections with both internal partners and external contacts. You will be the face of Stryker!

  What you will do-

  • Answer all incoming sales calls from one or more primary regions within the defined Service Levels metrics and serves as back up for other sales regions and customer support, as needed
  • Follow a standardized order entry process to ensure 100% accuracy for all orders (as defined by the company) that are submitted electronically or by email with 24-hours of receipt (responsible for initial response time average of 60 minutes or less)
  • Initiate and track documentation to authorize and direct work according to customers’ contractual obligations
  • Assist sales account managers by determining order status and working with cross-functional teams to resolve product-related problems and questions
  • Contact customers to verify order and shipping information as a means of ensuring accuracy and customer satisfaction
  • Participate in sales training and periodic updates to ensure a working knowledge of our products and stays up-to-date with Customer Care Processes and procedures
  • Focus on customer satisfaction through teamwork and empowerment, solving problems through a consultative approach, operating with honesty and integrity and providing a highly responsive and unsurpassed level of customer service
  • Additional responsibilities may include but are not limited to : Accountable for all record-keeping as appropriate and in accordance with Stryker specifications, contribute to leading in product innovation by listening and working with others and contributing new ideas, committed to quality by striving for reliability and quality in our products, continuously searching for ways to enhance performance and meeting all training and documentation criteria, invest in employee involvement and development by fostering personal growth, being responsible and accountable, being passionate towards the success of the business and treating all with dignity and respect, serve as a role model and mentor to other customer service representatives

  What you need-

  • High school diploma or equivalent
  • Bachelor's degree - preferred
  • 1-2 years of relevant experience

  $20.44 - $35.95 hourly wage plus bonus eligible + Benefits (Health, Vision, Dental, 401K, Tuition Reimbursement, Employee Assistance Program, Wellbeing Program, Employee Stock Purchase Program). This information reflects the anticipated salary range for this position based on current national data. Actual minimum and maximum may vary based location. Individual pay is based on skills, experience, and other relevant factors.

  Travel Percentage: 0%

  Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.

  Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

• About the company

  Stryker Corporation is an American multinational medical technologies firm based in Kalamazoo, Michigan.

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