Genesis10
SalesForce Application Support Analyst
5 days agoWhat's your preference?
Job Description
- Req#: 25-16290
Employer Industry: Staffing and Recruitment Services
Why consider this job opportunity:
- Hourly pay rate up to $38
- Opportunity for contract, contract-to-hire, and direct hire positions with various pay ranges
- Access to a wide range of benefits including medical, dental, vision, and 401K
- Opportunity for career advancement and long-term relationships with clients
- Supportive and experienced recruiting team with an average of over 7 years of experience
- 100% remote work flexibility with the possibility of occasional weekend support
What to Expect (Job Responsibilities):
- Troubleshoot Salesforce issues and provide support to the retail network
- Communicate effectively with agents via phone and Microsoft Teams to resolve technical issues
- Collaborate with team members to meet service level agreements and improve customer experience
- Offer solutions to prevent repeat service tickets and enhance existing processes
- Assist in technical support with a focus on critical thinking and problem-solving skills
What is Required (Qualifications):
- Minimum of one year of Salesforce experience
- Proven customer service experience with a focus on world-class customer experience
- Ability to work flexible hours, including evenings and weekends as needed
- Strong teamwork and collaboration skills to support group success
- Technical proficiency in using ServiceNow for support tasks
How to Stand Out (Preferred Qualifications):
- Salesforce Admin and Salesforce Service Cloud certifications
- Experience with APIs and Postman to enhance work efficiency
- Previous experience in a customer support role within a technical environment
#Salesforce #RemoteWork #CustomerSupport #CareerGrowth #TechnicalSkills
"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."About the company
Genesis10 is a professional technology services firm providing staffing, workforce optimization and domestic outsourcing solutions.
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