Penn State University
Salesforce Business Analyst & Administrator
This job is now closed
Job Description
- Req#: REQ_0000049173
Industry: Higher Education
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Why consider this job opportunity:
- Competitive pay and benefits package
- Opportunities for career advancement within the Enterprise CRM Program Office
- Chance to work on implementing a state-of-the-art CRM system
- Collaborative and team-oriented work environment
- Flexible work location options
What to Expect (Job Responsibilities):
- Evaluate, analyze, and maintain Enterprise CRM system(s)
- Gather requirements and analyze critical business processes
- Modify and configure CRM to meet business needs
- Develop and execute test plans and validation of IT solutions
- Maintain relationships with vendors and ensure proper use of products
- Support, develop, and deliver communications and training to users
- Maintain documentation for current and future processes and system architecture
- Provide advanced customer service and functional support to end-users
- Compile and write business cases/justifications
- Stay current with Salesforce releases and best practices
What is Required (Qualifications):
- Bachelor's degree and 4 years of relevant work experience or equivalent combination
- Excellent communication and interpersonal skills
- Business analysis experience, including requirements gathering and process mapping
- Ability to analyze data and derive insights from reports and dashboards
- Proactive mindset with a commitment to quality and accuracy
- Strong organizational skills and ability to manage multiple tasks and priorities
- Collaborative and team-oriented approach to work
How to Stand Out (Preferred Qualifications):
- Experience in higher education and/or CRM implementations
- Strong knowledge of the Salesforce platform and certifications
#HigherEducation #CRMImplementation #Salesforce #BusinessAnalyst #FlexibleWorkLocation
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The Pennsylvania State University is a state-related, land-grant research university with campuses and facilities throughout Pennsylvania.
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