• Job Description

  Req#: SALES017853

  IntelliTrans, (ITL), a subsidiary of Roper Technologies, Inc. (NYSE: ROP) is seeking a Salesforce CRM Administrator to join our team hybrid/remote in Atlanta, GA or Conway, Arkansas.

  This role requires a highly skilled and detail-oriented Salesforce CRM Administrator. This role will be responsible for the design, setup, maintenance, and overall management of Salesforce.com, our CRM tool. The primary focus will be ensuring the optimal functionality of Salesforce, configuring the system, and maintaining the integrity of customer data. Additionally, this position will assist the sales teams with administrative tasks related to deals, opportunities, customer data management, and contract work, as well as will collaborate with other departments to create and manage workflows, ensuring that Salesforce supports the broader operational needs of the business.

  Essential Duties and Responsibilities include the following. Other duties may be assigned.

  Salesforce Administration:

  • Configure, maintain, and manage the Salesforce.com platform to meet the organization’s business needs.
  • Design and implement custom objects, workflows, validation rules, and approval processes.
  • Provide ongoing support for user issues and training related to Salesforce usage.
  • Monitor Salesforce data quality and implement procedures to ensure consistency and accuracy.
  • Collaborate with business leaders to enhance the system and recommend improvements for Salesforce usage and performance.
  • Create and maintain reports and dashboards to provide data insights to various departments.

  Sales Team Support:

  • Assist salespersons with administrative work on deals, opportunities, and other sales-related activities.
  • Input customer and deal information into Salesforce and ensure accuracy.
  • Help manage and track the progress of opportunities and deals within the CRM.
  • Provide support with contract generation and documentation through Salesforce.

  Workflow and Process Management:

  • Work with cross-functional teams (Sales, Marketing, Operations, etc.) to create and streamline workflows within Salesforce.
  • Ensure workflows are set up to automate routine tasks and improve team efficiency.
  • Troubleshoot workflow issues and provide solutions for process improvements.

  Collaboration and Communication:

  • Work closely with other departments to ensure that Salesforce meets all operational needs.
  • Assist with the customization and integration of Salesforce with other business systems.
  • Provide training and resources to staff on how to use Salesforce effectively.

  QUALIFICATIONS AND BACKGROUND

  Education: Bachelor’s Degree Required; or 10 Years of Experience in lieu of degree

  Experience: 2+ years in related Salesforce CRM experience

  Skills:

  Salesforce Administration: Proficient in Salesforce.com configuration, customization, and user management.

  • Salesforce Lightning: Proficiency in using and administering Salesforce Lightning interface.
  • Data Management: Skilled in maintaining accurate customer data, data validation, and ensuring data integrity.
  • Reporting & Dashboards: Ability to create custom reports and dashboards to provide actionable business insights.
  • Workflow Automation: Knowledge of designing and implementing workflow automation processes to streamline business operations.
  • Problem Solving: Excellent troubleshooting and analytical skills to resolve system or user issues.
  • Contract Management: Experience in managing contract information and integrating it within Salesforce.
  • Collaboration Tools: Familiarity with collaboration platforms to communicate across teams and manage processes.

  Competencies:

  • Attention to Detail: Ability to focus on the minute aspects of data and system configuration to ensure accuracy and integrity.
  • Communication: Strong verbal and written communication skills to effectively collaborate with team members, users, and other departments.
  • Project Management: Capable of managing multiple tasks and projects simultaneously, prioritizing to meet deadlines.
  • Adaptability: Flexibility to adjust to changes in business requirements and adapt Salesforce configurations accordingly.
  • Customer Service Orientation: A proactive attitude toward solving user issues and providing exceptional support for internal teams.
  • Analytical Thinking: Strong ability to analyze business needs, translate them into Salesforce solutions, and continuously improve processes.
  • Collaboration: Ability to work effectively with cross-functional teams to design, implement, and refine business workflows.
  • Continuous Learning: Committed to staying current with Salesforce updates and best practices to maintain expertise in the platform.

  IntelliTrans supports workforce diversity and is a committed equal opportunity/ Affirmative action employer.

  Qualifications

  Experience

  Required 2 years

  Salesforce CRM experience or related

  Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

  The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

• About the company

  We provide a Global Control Tower to run your supply chain. Improve customer service and reduce operational costs and gain a new level of tracking and visibility.

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