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By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network?

Join us—Where your Career is a Force for Good!

Job Description:

WHY CHOOSE US?
As one of the nation’s premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world. When you join our team, you have a direct impact on a meaningful mission, and you can help save lives every day. If you share our passion for helping people, join us in this excellent career opportunity. Work where your career is a force for good.

We are committed to the diversity of our workforce and to delivering our programs and services in a culturally competent manner reflecting the communities we serve. Our work environment is collaborative, respectful, and inclusive with a focus on building allyship and a culture of belonging that empowers all team members. Come to learn, grow, and succeed while sharing your passion for making a difference.

The Red Cross supports a variety of cultural and community resource groups for employees and volunteers. From the Ability Network, our Asian American & Pacific Islander Resource Group, the Latino Resource Group, and Red Cross PRIDE, to the Umoja African American Resource Group, our Veterans+ Resource Group, and the Women’s Resource Group, these networks provide connections, mentoring and help give voice to important concerns and opinions.

At the American Red Cross, your uniqueness can shine!

WHAT YOU NEED TO KNOW ABOUT THE JOB:
The Training Services Salesforce instance is a combination of multiple clouds (Sales, Service, Experience, etc.) and integrations that come together to serve the larger American Red Cross organization through the delivery of First Aid, CPR and AED training and products.

The Salesforce Developer Administrator will work as part of the team dedicated to ensuring that we are maximizing efficiency and capitalizing on the full features and benefits of the system to meet various user group needs. The candidate must demonstrate technical acumen and excellent interpersonal skills to interface effectively with internal stakeholders and participate in the team as a valuable contributor. This person will become knowledgeable in the line of business s/he supports to better serve internal customers (both business users and IT development staff) and configure the system to exceed their expectations. The Salesforce Developer Administrator will be required to maintain current working knowledge of Salesforce releases, best practices, products, solutions, and AppExchange solutions.

The work location for this exciting opportunity is virtual. The selected candidate will work 100% remotely from home and can be located anywhere in the United States with a preference to work East Coast hours. (Core business hours are 9am – 5pm EST.)

WHERE YOUR CAREER IS A FORCE FOR GOOD (Key Responsibilities):
• Develop declarative components of Salesforce to the business specifications outlined
• Develop solutions with user experience in mind and with the aim of making usage easy and intuitive
• Create reports and report groups as required by the business, and support the business in understanding the reporting capabilities of Salesforce
• Develop the layout of content for users by using page layouts and lightning records pages
• Support the migration from workflows and process builder to Salesforce flows
• Support development of automation in the environment with the use of Salesforce flows
• Create screen flows that guides users through a business process
• Manage access to data in the system with effective management of both object and record level access
• Manage access to components in the system leveraging custom permissions, permission set and other methods of managing user interaction with the system
• Work with the coding team on how to retain agility in code by leveraging custom metadata and custom labels
• Collaborate within a larger team to effectively share knowledge throughout daily interactions.

Scope: Individual contributor that works under limited supervision. Apply subject matter knowledge. Capacity to understand specific needs or requirements to apply skills/knowledge.

Qualified candidates must be authorized to work in the United States. The American Red Cross does not sponsor employment visas.

WHAT YOU NEED TO SUCCEED (required/minimum qualifications):
• Education: Minimum expectation of a bachelor's degree OR equivalent education/experience.
• Experience: Minimum 7 years of related experience or equivalent combination of education and related experience required.
• Minimum 3 years of experience as a Salesforce development is required
• Salesforce Administrator Certification required
• Experience with Jira, Agile, Scrum preferred
• Extensive experience with automation tools such as Flows (both screen and record triggered), process builder and workflows

• Experience with converting many workflow rules and process builders to Flows
• Functional understanding of Salesforce data security and user permissions
• Experience with deployment tools such as Salesforce Change Set, Gearset and Flosum preferred
• Experience with installation and licensing of third-party AppExchange applications required

WHAT WILL GIVE YOU A COMPETITIVE EDGE (preferred qualifications):

• Salesforce Advance Administrator and Platform App Builder certifications desired

• Outstanding work ethic and determination to contribute to team success
• Commitment to quality and service
• Motivated self-starter with ability to work both independently and collaboratively as part of a team
• Creative thinking and problem-solving abilities with enthusiasm for providing business value through Salesforce
• Excellent verbal and written communication skills
• Demonstrated commitment to service and quality
• Ability to use Microsoft Office applications effectively
• Ability to maintain composure and quality in a dynamic environment
• Ability to manage time and work effectively within short development cycles

* Combination of candidate’s education and general experience satisfies requirements so long as the total years equate to description’s minimum education and general experience years combined (Management experience cannot be substituted).

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PAY INFORMATION:
The starting annual salary range for this position is $95K - $115K. We do not offer an annual bonus for this role. Note that American Red Cross salaries are aligned to the specific geographic location in which the work is primarily performed. Other factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in this role. **We will review specific salary information at the time of phone screening based upon your location & experience.**

BENEFITS FOR YOU:
We take care of you, while you take care of others. As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive benefits help you in balancing home and work, retirement, getting healthy and more. With our resources and perks, you have amazing possibilities at the American Red Cross to advance and learn.
• Medical, Dental, & Vision Plans
• Health Spending Accounts & Flexible Spending Accounts
• PTO + Holidays
• 401K with up to 5% Match
• Paid Family Leave
• Employee Assistance Programs
• Disability and Insurance: Short + Long Term
• Service Awards and Recognition
*LI-JG1

Apply now! Joining our team will provide you with the opportunity to make a difference every day.

The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Interested in Volunteering?

Life’s emergencies don’t stop, and neither do American Red Cross volunteers, who represent more than 90 percent of our workforce to help prevent and alleviate human suffering. You can make a difference by volunteering in a position that appeals to you and allows you to use your unique skills and talents. The Red Cross relies on generous volunteers who give their time and talent to help fulfill our lifesaving mission.

Visit redcross.org/volunteertoday to learn more, including our most-needed volunteer positions.

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