• Job Description

  Req#: 15636
  Hilltop Holdings Inc. (NYSE:HTH) is a Texas-based diversified financial holding company specializing in banking, mortgage origination, and financial advisory through its wholly owned subsidiaries, PlainsCapital Bank, PrimeLending, and HilltopSecurities. Hilltop Holdings seeks an experienced and highly skilled Senior Salesforce Developer to join our dynamic team. As a Senior Salesforce Developer, you will play a crucial role in maximizing the efficiency and effectiveness of our customer relationship management (CRM) system to support Hilltop’s sales and customer service operations. You will collaborate closely with various departments to optimize Salesforce functionality, streamline processes, and ensure the CRM system aligns with the organization's business goals. Essential Functions Salesforce System Management: Customize and optimize Salesforce objects, fields, page layouts, flows, and validation rules to align with business requirements and user needs. Manage user access, security settings, and profiles, ensuring data integrity and compliance with industry standards. Salesforce Development: Collaborate with stakeholders to gather requirements, translate business needs into technical requirements, and deliver high-quality solutions that meet or exceed expectations. Familiarity with Apex, Visualforce, Lightning/Aura components, and other Salesforce development tools. Process Optimization: Analyze current sales and customer service processes, identify areas for improvement, and implement solutions to enhance efficiency and effectiveness. Integration Management: Collaborate with internal IT teams to manage integrations between Salesforce and other systems, ensuring data integrity and seamless information flow. Integrate Salesforce with external systems, leveraging APIs to create seamless data exchanges. User Support and Training: Provide expert-level user support, troubleshoot issues, and work with business owners on comprehensive training programs for new and existing users. Data Management: Monitor data quality, perform regular data cleansing, and establish data governance practices to maintain accurate and reliable information within the CRM. Reporting and Analytics: Create and maintain complex reports, dashboards, and analytics to provide insights into sales performance, customer trends, and business metrics. System Upgrades and Enhancements: Lead the evaluation and implementation of new Salesforce features, upgrades, and third-party applications to enhance the CRM system's capabilities. Collaboration: Work closely with cross-functional teams, including sales, marketing, finance, Operations, and IT, to gather requirements, identify opportunities, and address challenges. Documentation: To ensure knowledge continuity, maintain comprehensive documentation of system configurations, customizations, integrations, and processes. Job Requirements Bachelor’s degree in Computer Science, Information Systems, a related field, or a combination of related experience and education. Salesforce Certifications (Platform App Builder required, Advanced Administrator preferred). Experience: Minimum of 5 years of proven experience as a Salesforce Administrator/Developer, with a demonstrated track record of successfully implementing and managing Salesforce in a complex environment, preferably within the financial services industry. Technical Skills: Proficiency in Salesforce configuration, customization, flows, and data management. Experience with Apex, Visualforce, or Aura/Lightning components is a plus. Analytical Thinking: Ability to analyze business processes, identify inefficiencies, and recommend solutions to optimize workflows and enhance user experience. Communication: Strong written and verbal communication skills, effectively communicating technical concepts to non-technical stakeholders. Problem-Solving: Proven ability to troubleshoot and resolve technical issues, finding innovative solutions. Collaboration: Excellent interpersonal skills and the ability to work collaboratively in a team-oriented environment. Attention to Detail: Meticulous attention to detail to ensure data accuracy, system integrity, and adherence to compliance standards. About the Company Founded in 1998 and headquartered in Dallas, Texas, Hilltop Holdings offers a diverse range of financial services through its primary subsidiaries, PlainsCapital Bank, PrimeLending, and HilltopSecurities. PlainsCapital Bank is a leading commercial bank with locations throughout Texas. PrimeLending is a national mortgage provider focused on purchase mortgage originations. HilltopSecurities provides financial advisory, clearing, retail brokerage, and other investment banking services. Hilltop Holdings seeks to build the premier Texas-based diversified financial services holding company through acquisitions and organic growth. To learn more, please visit www.hilltop-holdings.com.
  Bachelor’s degree in Computer Science, Information Systems, a related field, or a combination of related experience and education. Salesforce Certifications (Platform App Builder required, Advanced Administrator preferred). Experience: Minimum of 5 years of proven experience as a Salesforce Administrator/Developer, with a demonstrated track record of successfully implementing and managing Salesforce in a complex environment, preferably within the financial services industry. Technical Skills: Proficiency in Salesforce configuration, customization, flows, and data management. Experience with Apex, Visualforce, or Aura/Lightning components is a plus. Analytical Thinking: Ability to analyze business processes, identify inefficiencies, and recommend solutions to optimize workflows and enhance user experience. Communication: Strong written and verbal communication skills, effectively communicating technical concepts to non-technical stakeholders. Problem-Solving: Proven ability to troubleshoot and resolve technical issues, finding innovative solutions. Collaboration: Excellent interpersonal skills and the ability to work collaboratively in a team-oriented environment. Attention to Detail: Meticulous attention to detail to ensure data accuracy, system integrity, and adherence to compliance standards.
  Salesforce System Management: Customize and optimize Salesforce objects, fields, page layouts, flows, and validation rules to align with business requirements and user needs. Manage user access, security settings, and profiles, ensuring data integrity and compliance with industry standards. Salesforce Development: Collaborate with stakeholders to gather requirements, translate business needs into technical requirements, and deliver high-quality solutions that meet or exceed expectations. Familiarity with Apex, Visualforce, Lightning/Aura components, and other Salesforce development tools. Process Optimization: Analyze current sales and customer service processes, identify areas for improvement, and implement solutions to enhance efficiency and effectiveness. Integration Management: Collaborate with internal IT teams to manage integrations between Salesforce and other systems, ensuring data integrity and seamless information flow. Integrate Salesforce with external systems, leveraging APIs to create seamless data exchanges. User Support and Training: Provide expert-level user support, troubleshoot issues, and work with business owners on comprehensive training programs for new and existing users. Data Management: Monitor data quality, perform regular data cleansing, and establish data governance practices to maintain accurate and reliable information within the CRM. Reporting and Analytics: Create and maintain complex reports, dashboards, and analytics to provide insights into sales performance, customer trends, and business metrics. System Upgrades and Enhancements: Lead the evaluation and implementation of new Salesforce features, upgrades, and third-party applications to enhance the CRM system's capabilities. Collaboration: Work closely with cross-functional teams, including sales, marketing, finance, Operations, and IT, to gather requirements, identify opportunities, and address challenges. Documentation: To ensure knowledge continuity, maintain comprehensive documentation of system configurations, customizations, integrations, and processes.

• About the company

  Hilltop Holdings Inc. is a financial holding company based in Dallas, Texas.

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