• Job Description

  Req#: R24-0029

  A Salesforce System Administrator is responsible for the configuration, maintenance, and overall management of the Salesforce platform within an organization. They ensure that Salesforce is effectively utilized to meet business requirements, optimize processes, and drive productivity.

  Duties & Responsibilities:

  • Manage the configuration, customization, and administration of Salesforce CRM platform.
  • Work closely with stakeholders to understand business needs and translate them into Salesforce system requirements.
  • Customize Salesforce objects, fields, workflows, processes, and page layouts to meet specific business requirements.
  • Create and manage user accounts, profiles, roles, and permissions to ensure data security and access control.
  • Maintain data integrity by conducting regular data quality audits and implementing data cleansing procedures.
  • Create and maintain reports, dashboards, and workflows to provide real-time insights and enable data-driven decision-making.
  • Train and support Salesforce users across the organization, addressing their queries and providing guidance on system usage.
  • Monitor system performance and troubleshoot issues, working with technical teams and Salesforce support to resolve complex problems.
  • Stay up to date with Salesforce releases, new features, and industry best practices, and assess their applicability to the organization.
  • Collaborate with cross-functional teams to integrate Salesforce with other business systems and applications.
  • Participate in the planning and execution of system upgrades, data migrations, and other system-related projects.
  • Document system configurations, processes, and procedures to ensure knowledge transfer and maintain an up-to-date repository.

  Knowledge, Skills, and Abilities:

  • Proven experience as a Salesforce Administrator or similar role.
  • Strong knowledge of Salesforce CRM platform, including configuration, customization, and administration.
  • Proficient in Salesforce automation tools, workflows, process builder, and validation rules.
  • Understanding of Salesforce security model and ability to manage user permissions and data access.
  • Experience in creating and managing reports, dashboards, and data analytics.
  • Familiarity with data management and data quality best practices.
  • Excellent problem-solving skills and ability to troubleshoot technical issues.
  • Strong communication and interpersonal skills to work effectively with stakeholders at all levels.

  Minimum Qualifications:

  • Bachelor's degree or equivalent advanced learning attained through professional level experience required.
  • Minimum of 3 years of relevant work experience, or equivalent combination of education and work experience.

  Preferred Qualifications:

  • Bachelor's degree in computer science, information systems, or a related field is preferred.
  • Salesforce Administrator certification (e.g., Salesforce Certified Administrator) is highly desirable.

  Outstanding UA benefits include health, dental, and vision insurance plans; life insurance and disability programs; paid vacation, sick leave, and holidays; UA/ASU/NAU tuition reduction for the employee and qualified family members; retirement plans; access to UA recreation and cultural activities; and more!

  The University of Arizona has been recognized for our innovative work-life programs.

  Rate of Pay: $65,687 - $85,393

  Compensation Type: Salary at 1.0 full-time equivalen ce (FTE)

  Grade: 9

  Compensation Guidance:

  The Rate of Pay Field represents the University of Arizona’s good faith and reasonable estimate of the range of possible compensation at the time of posting. The University considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate’s work experience, education/training, key skills, and internal equity.

  The Grade Range Minimum, Midpoint, and Maximum Fields listed below represent a full range of career compensation growth over time in this position and grade. Each unit typically sets starting pay between minimum and midpoint upon hire. The university offers compensation growth opportunities within its career architecture. To learn more about compensation, please review our Applicant Compensation Guide and our Total Rewards Calculator .

  Grade Range Minimum: $65,687

  Grade Range Midpoint: $85,393

  Grade Range Maximum: $105,099

  Career Stream and Level: PC2

  Job Family: Systems Administration

  Job Function: Information Technology

  For more information regarding this position, please contact us at careers@uagc.edu .

  UAGC shall, in all solicitations or advertisements for all employees placed by or on behalf of UAGC, state that all applicants who are qualified will receive consideration for employment without regard to sex, race, color, religion, sexual orientation, national origin, ancestry, citizenship, pregnancy, marital status, registered domestic partnership status, age, physical disability, mental disability, genetic information, gender identity, military or veteran status, service in the uniformed services, or any other consideration made unlawful by federal, state or local laws.

• About the company

  " In 2020, Ashford University was acquired by the University of Arizona, becoming the University of Arizona Global Campus.

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