Job Description

Req#: 188931

POSITION PROFILE

Job Title: Sample Logistics Technician

Reports to (title): Sample Support Supervisor / Customer Service Supervisor

Department: Sample Logistics / Customer Service

Basic Purpose: What is the overall function of the job?

· Sample receipt, preparation of supplies and shipping related duties for all clients in support of the Sample Logistics Team. This position also includes administrative functions

Key Accountability/Responsibilities: What specifically is this job expected to accomplish?

· Greet all clients in a friendly, positive manner

· Receive all external client samples

· Unpack samples and organize them according to analytical requirements

· Ensure client samples are entered into LIMS and approved in a timely manner according to sample holding time, test code, due date, and / or received date

· Ensure all required samples are redirected as required

· Prepare bottle orders requests and coordinate delivery of bottle orders

· Provide support to the Sample Log In team

· Ensure accuracy of results and data entry

· Recognize routine and non-routine problems and escalate to the Supervisor

· Ensure supply inventories are maintained

· Proactively ensure overall satisfaction of regional client base including communication to project management and supervisor as appropriate

· Monitor/Calibrate the temperatures of fridges, thermometers and temperature guns

· Adhere to Bureau Veritas’ quality systems QA/QC, SOPs and external accreditation requirements.

· Adhere to Bureau Veritas’ safety policies.

· All other responsibilities as assigned

Skills and Knowledge: What skills and knowledge are used to carry out job responsibilities and solve problems?

· High School Diploma

· Experience in a laboratory environment is considered an asset.

· Ability to lift up to 40 lbs

· Excellent attention to detail

· Strong communication skills (both written and verbal).

· Strong computer skills (Microsoft Word, Excel, Outlook etc.)

· Ability to work independently as well as engage others when required in escalation of concerns to meet the client needs or to best manage client disappointments

· Energetic and keen with a positive attitude who thrives in a fast-paced environment where multi-tasking, prioritizing and adapting to changes are required

Work Relationships

· Internal: Laboratory Operations and Customer Service

· External: Clients and Couriers

Working Conditions : physical work environment, physical and mental effort, visual/listening attention and travel

· High level of work production in fast-paced lab environment

· Flexible working hours, overtime and shift work

· Changing priorities and balancing workload to meet tight deadlines

· Some lifting and carrying (up to 40 lbs) and may involve long periods of standing

· Hazardous materials are handled using established safety procedures and appropriate equipment

Acknowledgement

___________________________ _____________________________ ____________________

Employee Name Employee Signature Date

About the company

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