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Job Description
- Req#: 10097830
- To contact warm leads to understand the customers needs and qualify the lead
- To contact negative scoring customer feedback survey’s to understand if we can support further
- To complete welcome calls on newly registered Samsung Business shop users
- To log insight from your campaign on our CRM Salesforce
- To move quickly from different campaigns when required
- To be flexible & agile, so you’re ready for our different campaigns
- To have an eye for detail, giving feedback on how we can tasks better, more efficient or to a higher standard
- To be confident with change.
- To have a keen interest in development.
- Great time management and prioritization skills.
- To have a great outbound call tone
- To be able to build relationships in a short time frame in telephony setting
- 23 days’ holiday (rising to 27) with the opportunity to buy extra leave
- Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more
- Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology
- The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
- Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform
In the Customer Campaign team you will play a key role in completing regular and proactive campaigns for Samsung. You will day to day be outbound calling customers across a number of campaigns. You will have a number of regular campaigns such as calling leads to qualify for them for our sales team, calling customers who have recently left negative feedback to try understand if there’s anything else we can do to help & welcome calls for customers who are new to the B2B eStore. You will from time to time be brought in to proactively contact customers as part of a campaign for Samsung, these will vary and will pull on your ability to adapt to situations.Job title:
Samsung Outbound Campaign AdvisorJob Description:
What you’ll be doing:
What we are looking for:
What’s in it for you?
What we hope you’ll do next:
Looking to discover more? Let your line manager know, then choose ‘Apply now’ to fill out our short application and send us your CV.
We’re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. For more information about equal opportunities and process adjustments, please visit the Capita Careers website.
Location:
Leeds - Arlington Business Centre,
United KingdomTime Type:
Full timeContract Type:
PermanentAbout the company
Capita is a consulting, digital services and software business, delivering innovative solutions and simplifying the links between businesses and customers, governments and citizens. We partner with clients to transform their businesses and services, taking on the complex and difficult things – so they don’t have to. As part of the fabric of UK society, we’re helping millions of people every day. Find out about what it's like to work for Capita: http://www.youtube.com/playlist?list=PL621945481482AF24&feature=plcp