Job Title: SAP ServiceDesk Consultant

Career Level - C3

Introduction to role:
Are you ready to leverage technology to impact patients and ultimately save lives? We are AstraZeneca, a purpose-led global organisation. As a Consultant in our SAP ServiceDesk, you will have the opportunity to provide 1st/2nd line support, troubleshoot and fix SAP L1/L2 application or configuration related issues, and lead by setting a good example and engaging the team to achieve goals. You will be the contact point for all team members globally, ensuring smooth team operations and effective collaboration in a 24*7 environment.

Accountabilities:
Your responsibilities will include guaranteeing optimum performance and stability of critical systems, supporting development activities by helping in code build and deployment, tool configuration management and administration, application environment set up, change and release management. You will also develop specialist knowledge in relevant systems, documenting and sharing that knowledge, as required, with global teams.

Essential Skills/Experience:
- Good hands-on experience with MS DOC, MS Excel and PowerPoint.
- Should be able to handle report extraction from various tools.
- Experience working with third party vendor applications.
- Excellent communication skills.

Desirable Skills/Experience:
- Familiarity with life sciences (Pharma) domain concepts, workflow and terminology.
- Mindset to support business critical applications.
- Hands on to various application would be preferable i.e. Remedy / ROD/ Service Now / Clarity / CHARM / ITSM.
- Keen to acquire new skills and work on new technology products.
- Logical mind with keen analytical skills.
- Clear and concise communicator, with excellent written and verbal knowledge.
- Ability to respond well to pressure.
- Strong interpersonal skills with ability to work effectively across team boundaries.
- Able to adapt oneself to new surroundings; to make suitable change so as to fit new conditions.

When we put unexpected teams in the same room, we unleash bold thinking with the power to inspire life-changing medicines. In-person working gives us the platform we need to connect, work at pace and challenge perceptions. That’s why we work, on average, a minimum of three days per week from the office. But that doesn't mean we’re not flexible. We balance the expectation of being in the office while respecting individual flexibility. Join us in our unique and ambitious world.

Why AstraZeneca?
At AstraZeneca, we dare to lead, applying our problem-solving mindset to identify and tackle opportunities across the whole enterprise. Our spirit of experimentation is lived every day through our events like hackathons. We enable AstraZeneca to perform at its peak by delivering world-class technology and data solutions. Our work unlocks the potential of science. We optimise and revolutionise AstraZeneca by maximising efficiencies and finding new ways to drive productivity. From automation to data simplification.

Ready to make a difference? Apply now!

Date Posted

Closing Date

AstraZeneca embraces diversity and equality of opportunity. We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills. We believe that the more inclusive we are, the better our work will be. We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics. We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorization and employment eligibility verification requirements.