• Job Description

  Req#: A3175-25-0004?language=en&page=731&sort=publicationDateDesc

  Job summary

  We are looking for a dedicated and friendly receptionist to join our wonderful team to support providing Extended Hours on Saturdays between 9 am - 5 pm. In this role, you will handle patient queries, carry out administrative duties such as registrations, emails and support the clinical team using EMIS WEB clinical system. The successful candidate will receive the necessary training prior starting the role officially.

  Main duties of the job

  1. Greet all patients and visitors professionally
  2. Answer incoming calls, diverting them as needed and taking messages.
  3. Handle general enquiries
  4. Use judgment to manage walk-in patients needing urgent help and signpost where needed
  5. Address administrative queries and liaise with clinicians as necessary.
  6. Manage appointments (make, cancel, rearrange) where necessary
  7. Monitor the reception handover book daily and take necessary actions.
  8. Assist clinicians as required and arrange interpreters
  9. Handle samples and arrange for courier collection
  10. Manage requests for medical reports and receipt of fees.
  11. Open and prepare the reception area at the start of the day
  13. Prepare clinical rooms at the beginning and end of the day.
  14. Maintain a tidy workspace and waiting area.
  15. Collaborate as a team and ensure effective handovers at shift end.

  Administration Duties:

  1. 1. Process repeat prescriptions accurately and efficiently.
     2. Sort incoming correspondence for GPs and scan necessary documents.
     3. Monitor and manage the practice email inbox.
     4. Handle referrals and participate in performance-related recalls.
     5. Action tasks set by clinicians in clinical systems and nhs.net email.
     6. Registrations
     7. Emails

     General Duties:

     1. Familiarise with and comply with practice policies.
     2. Cover for holidays and sickness when needed.
     3. Keep the desk tidy at the end of each day.

  About us

  Aberfeldy Practice operates from a brand new purpose-built premises, serving approximately 14,000 patients in the heart of Tower Hamlets.

  We are expanding our services and will be providing Enhanced Access to the local community from the 1st of August 2025.

  For more information about the practice please visit www.https://www.aberfeldypractice.nhs.uk

  Details

  Date posted

  25 June 2025

  Pay scheme

  Other

  Salary

  £13.85 an hour

  Contract

  Bank

  Working pattern

  Part-time

  Reference number

  A3175-25-0004

  Job locations

  Aberfeldy Health & Wellbeing

  19 Aberfeldy Square

  London

  E14 0XA

  
  

  Job description

  Job responsibilities

  To be responsible for undertaking a wide range of administrative and receptionist duties which include registering patients, booking appointments, ensuring all information is managed correctly, filed and followed up accordingly. To act as the focal point of contact and be responsible for the dissemination of information, messages and enquiries for the medical team, liaising with multidisciplinary team members, other health professionals and staff within the practice.

  Job description

  Job responsibilities

  To be responsible for undertaking a wide range of administrative and receptionist duties which include registering patients, booking appointments, ensuring all information is managed correctly, filed and followed up accordingly. To act as the focal point of contact and be responsible for the dissemination of information, messages and enquiries for the medical team, liaising with multidisciplinary team members, other health professionals and staff within the practice.

  Person Specification

  Qualifications

  Essential

  • - GCSE grades A to C or equivalent
  • - Undergraduates
  • - Newly qualified

  Desirable

  • - Familiar with EMIS
  • - Experience and knowledge of General Practice

  Person Specification

  Qualifications

  Essential

  • - GCSE grades A to C or equivalent
  • - Undergraduates
  • - Newly qualified

  Desirable

  • - Familiar with EMIS
  • - Experience and knowledge of General Practice

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer details

  Employer name

  The Aberfeldy Practice

  Address

  Aberfeldy Health & Wellbeing

  19 Aberfeldy Square

  London

  E14 0XA

  
  

  Employer's website

  https://www.aberfeldypractice.nhs.uk/ (Opens in a new tab)

  Employer details

  Employer name

  The Aberfeldy Practice

  Address

  Aberfeldy Health & Wellbeing

  19 Aberfeldy Square

  London

  E14 0XA

  
  

  Employer's website

  https://www.aberfeldypractice.nhs.uk/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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