UnitedHealth Group
SCA Customer Service Representative - National Remote
This job is now closed
Job Description
- Req#: 1037191
Employer Industry: Healthcare Services
Why consider this job opportunity:
- $1500 sign-on bonus for external candidates
- Ability to telecommute from anywhere within the U.S.
- Full-time position with paid training
- Opportunity for career advancement and development in other roles
- Competitive pay based on factors such as education and work experience
- Comprehensive benefits package, incentive and recognition programs, equity stock purchase, and 401k contribution
What to Expect (Job Responsibilities):
- Schedule medical and dental services in accordance with customer availability and contract guidelines
- Respond to inquiries and resolve issues related to appointment scheduling, service completion, and military culture
- Conduct customer contacts for Health Assessment processing, referral follow-up, education, and resource inquiries
- Identify potential behavioral health situations and follow contract-specific protocols
- Maintain awareness of service level and queue status to meet contractual requirements
What is Required (Qualifications):
- High School Diploma/GED or equivalent work experience
- Must be 18 years of age or older
- Customer service experience
- Ability to work every other Saturday shift and occasional overtime
- Flexibility to work assigned 8-hour shifts within normal hours of operation
How to Stand Out (Preferred Qualifications):
- Prior military experience
- Experience working in the healthcare industry
- Experience working with Medicaid or Medicare
- Experience working in a call center environment
- Proficient computer skills, including Microsoft Office programs
#HealthcareServices #RemoteWorkOpportunity #CompetitivePay #CareerAdvancement #TrainingProvided
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
UnitedHealth Group Incorporated is an American multinational managed healthcare and insurance company based in Minnetonka, Minnesota.
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