UnitedHealth Group
SCA Customer Service Representative - National Remote
This job is now closed
Job Description
- Req#: 1039865
Employer Industry: Healthcare Services
Why Consider this Job Opportunity:
- Salary up to $28.27 per hour
- Opportunity for career advancement and growth within the organization
- 8 weeks of paid training provided
- Remote work opportunity within the U.S.
- Supportive and collaborative work environment
- Clear direction on performance and development for other roles
What to Expect (Job Responsibilities):
- Schedule medical and dental services based on customer availability and contract guidelines
- Respond to inquiries and resolve issues related to appointment scheduling and service completion
- Conduct customer contacts for Health Assessment processing and referral follow-up
- Identify potential behavioral health situations and assist callers following contract protocols
- Maintain awareness of service level and queue status to meet contractual requirements
What is Required (Qualifications):
- High School Diploma / GED OR equivalent work experience
- Must be 18 years or older
- Customer service experience
- Ability to work every other Saturday shifts between hours of 7am-5pm CST
- Ability to work any 8-hour shift during the hours of 6:00am-12:00pm CST Monday-Friday and rotating shift of Saturday 7:00am-5:00pm CST. It may be necessary, given the business need, to work occasional overtime and weekends.
How to Stand Out (Preferred Qualifications):
- Prior military experience
- Experience working in the Healthcare Industry
- Experience working with Medicaid or Medicare
- Experience working in a call center environment
- Proficient computer skills including Microsoft Office programs such as Microsoft Excel, Word, and Outlook
#HealthcareServices #CustomerService #CareerOpportunity #CompetitivePay #TrainingProvided
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
UnitedHealth Group Incorporated is an American multinational managed healthcare and insurance company based in Minnetonka, Minnesota.
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