• Job Description

  Req#: JPC - 24179

  This is Alisha Vaish from united software group. I have opening for this job opportunity , please let me know if you are interested you can give me a call on 614-495-9222 Ext:448 or 6148817198/ text or revert me back with your updated resume.

  Role: SCC Technical Support 2

  Location: Richmond, VA

  contract

  Required/Desired Skill:

  Skill	Required / Desired	Amount	of Experience
  Advanced knowledge of microcomputer hardware & software, including Microsoft Windows 10 Operating Systems, PC productivity software & Office products.	Required	5	Years
  Experience & demonstrated advanced proficiency trouble-shooting complex technical issues with Microsoft Windows-based microcomputers, including	Required	5	Years
  issues with the registry, drivers and malware	Required	5	Years
  Experience imaging and deploying new hardware	Required	5	Years
  Experience using a Help Desk ticketing system	Required	4	Years
  Experience in a full time Help Desk/Technical Support position.	Required	4	Years
  Excellent communication and customer service skills displayed though verbal and written communications.	Desired	4	Years
  Ability to assimilate and effectively communicate information, both verbally and in writing, about microcomputer hardware and software.	Desired	4	Years
  Proven ability to establish & maintain effective, professional working relationships with Commission staff, following best practices of	Desired	4	Years
  customer service principles.	Desired	4	Years

  Job Description

  Short Description: SCC Technical Support 2

  Complete Description:

  *local candidates strongly preferred

  *interviews will be conducted via phone/Skype/Google Hangout.

  *candidates will telework now (after coming to office to pick up laptop). Once restrictions are lifted, candidates will be required to work onsite daily M-F 8-5pm, NO exceptions

  Hardware/software support for the Commission's microcomputer systems & peripherals.

  Provide Tier I (first-line information gathering), Tier 2 (advanced technical troubleshooting) and hardware and software support for the Commission's microcomputer systems and peripherals. Supported software includes all Microsoft Office desktop products, Internet Explorer; supported hardware includes Dell computers, HP peripherals, and desktop telecommunications components. Imaging and deployment of new computers and peripherals.

  The Information Technology Division seeks a candidate to join the Technical Support department in conducting an annual hardware refresh. Providing assistance in the imaging and deployment of new computers and peripherals for the SCC.

  Responsibilities include installation, configuration and troubleshooting of microcomputer products, work with maintenance vendors to correct hardware issues, develop and maintain written procedures, conduct advanced technical research of new products, test hardware and software products, and training of end users.

  Alisha Vaish
  United Software Group Inc.
  6000 Venture Dr,Suite C & D,
  Dublin, OH 43017
  Phone - 614-495-9222 Ext:448
  Cell: 614-881-7198
  Email: alisha.v@usgrpinc.com
  www.usgrpinc.com

• About the company

  United Software Group, Inc. (USG) is a Global Information Technology Consulting Company established in the year 2002 with its Headquarters in Columbus-Ohio, USA. USG is operating a business in 6 countries USA, Mexico, Canada, UK, Ireland and India. USG is a Minority Owned Enterprise (MBE) offering IT consulting, Talent Management and Staff Augmentation Solutions to its Clients. USG is recognized by INC5000 as Americas Fastest-Growing Private Companies and is honored with A+ rating by BBB as a mark of a trustworthy customer-oriented organization. USG’s services are based on requirements specified by operational business users from different industries such as Banking & Financial, Consumer Good and Distribution, Telecommunication, Insurance, Engineering, Healthcare, Life Sciences, Retail, Manufacturing and Automotive.

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